Senior Market Manager

Clearwave Fiber LLC•Bristol, VA

7d•Remote

About The Position

The Senior Market Manager drives growth and long-term business performance across a group of Clearwave markets. This centrally led Market Management role covers both new service areas and established markets, combining data analysis, field engagement, business judgment, and follow-through to improve subscriber growth, retention, revenue per customer, and order fulfillment. The position is remote and requires travel; the ideal candidate is located in Bristol, Virginia, or the Tri-City area. The Market Manager owns market assessment, coordinated improvement plans, action tracking, and escalation of unresolved issues. Functional leaders retain responsibility for their teams, resources, and execution. Success depends on building credibility and securing action from colleagues across functions and levels of seniority.

Requirements

Demonstrated ability to assess business performance, lead initiatives across departments, and deliver measurable improvements.
Experience leading work across departments and influencing decisions without direct reporting authority.
Strong analytical and problem-solving skills, including interpreting performance data, identifying root causes, and translating findings into business decisions.
Sound commercial judgment and understanding of how sales, customer service, and operations affect growth and customer retention.
Record of taking initiative, navigating ambiguity, and driving projects or action plans through completion.
Strong communication and relationship-building skills, including the confidence to constructively challenge assumptions and engage executives, frontline employees, and external stakeholders.
Ability to balance broader market priorities with hands-on investigation and execution; receptive to feedback and able to learn unfamiliar markets and operating practices quickly.

Nice To Haves

Telecommunications experience is preferred.

Responsibilities

Assess market penetration and growth pace against targets, churn against plan, average revenue per user (ARPU), and order fulfillment; prioritize opportunities with the greatest business impact.
Use performance data, field observations, and input from local and functional teams to diagnose performance gaps, quantify opportunities or risks, and recommend practical actions.
Work with Sales and Marketing to identify customer acquisition barriers and opportunities to improve penetration and net subscriber additions, considering market maturity, customer demand, competition, and sales channel effectiveness.
Identify local competitive threats and service issues contributing to customer losses; work with Customer Experience, Retention, and operational teams on targeted responses.
Identify barriers preventing orders from becoming installed customers and coordinate with Sales, Installation and Repair, Construction, and other teams to resolve scheduling, readiness, capacity, and conversion issues.
Coordinate cross-functional action plans by establishing owners, commitments, timelines, and expected outcomes; track progress and escalate unresolved barriers or resource conflicts through Market Management leadership.
Identify and assess nearby network expansion opportunities, local partnerships, and additional sales channels; sponsor promising opportunities through financial, construction, and commercial approval processes.
Visit assigned markets, spend time with frontline teams, build relationships with community partners and municipal leaders, and understand customer needs, competitor activity, local service conditions, and Clearwave’s community presence.
Provide market updates on performance, causes, priorities, actions, and expected results; verify outcomes and share successful approaches across markets.