Senior Market Manager

Clearwave Fiber LLC•Shorewood, IL

1d•Remote

About The Position

The Senior Market Manager drives growth and long-term business performance across a group of Clearwave markets. This remote position requires travel, and the ideal candidate will be located in the Chicagoland area. The role covers both new service areas and established markets, combining data analysis, field engagement, business judgment, and follow-through to improve subscriber growth, retention, revenue per customer, and order fulfillment. The Senior Market Manager owns market assessment, coordinated improvement plans, action tracking, and escalation of unresolved issues. Functional leaders remain responsible for their teams, resources, and execution. Success depends on building credibility and securing action from colleagues across functions and levels of seniority. Clearwave offers an excellent benefits package, including competitive pay and a bonus plan. Job offers are contingent upon successful background checks, drug screenings, and reference checks. Clearwave is an Equal Opportunity Employer committed to a diverse and inclusive workplace.

Requirements

Demonstrated ability to assess business performance, lead initiatives across departments, and deliver measurable improvements.
Experience leading work across departments and influencing decisions without direct reporting authority.
Strong analytical and problem-solving skills, including interpreting performance data, identifying root causes, and turning findings into business decisions.
Sound commercial judgment and understanding of how sales, customer service, and operations affect growth and customer retention.
A record of taking initiative, navigating ambiguity, and driving projects or action plans through to completion.
Strong communication and relationship-building skills, including the confidence to constructively challenge assumptions and engage executives, frontline employees, and external stakeholders.
Ability to balance broader market priorities with hands-on investigation and execution, receive feedback, and learn unfamiliar markets and operating practices quickly.

Nice To Haves

Telecommunications experience is preferred.
Candidates may come from sales leadership, account management, market management, consulting, or a related field.

Responsibilities

Assess market penetration and growth pace against targets, churn against plan, average revenue per user, and order fulfillment; prioritize opportunities with the greatest business impact.
Use performance data, field observations, and input from local and functional teams to diagnose performance gaps, quantify opportunities or risks, and recommend practical actions.
Work with Sales and Marketing to identify barriers to customer acquisition and opportunities to improve market penetration and net subscriber additions, considering market maturity, customer demand, competition, and sales channel effectiveness.
Identify local competitive threats and service issues contributing to customer losses; work with Customer Experience, Retention, and operational teams to develop and track targeted responses.
Identify barriers preventing orders from becoming installed customers; coordinate with Sales, Installation and Repair, Construction, and other teams to address scheduling, readiness, capacity, and conversion issues.
Coordinate functional leaders around agreed priorities; establish action owners, commitments, timelines, and expected outcomes, track progress, and escalate unresolved barriers or resource conflicts through Market Management leadership.
Identify and assess nearby network expansion opportunities, local partnerships, and additional sales channels; sponsor promising opportunities through financial, construction, and commercial approval processes.
Visit assigned markets, spend time with frontline teams, and build relationships with community partners and municipal leaders; understand customer needs, competitor activity, local service conditions, and Clearwave’s community presence.
Provide clear market updates covering performance, causes, priorities, actions, and expected results; verify that actions improve business outcomes and share successful approaches across markets.