Senior Manager: Leadership - Mountain Operations

Vail Resorts•Hastings, MN

About The Position

The Senior Manager of Mountain Operations has complete oversight, leadership, and management of the Mountain Operations and Base Experience departments: Lift Experience, Lift Maintenance, Building Maintenance, Vehicle Maintenance, Grooming, Snowmaking, Terrain Park, Ambassadors, and PSS. The role supports the mountain’s overall success through safety performance, staff development, daily operations, project management, and future on-mountain planning and strategies that improve the guest and employee experience. The right candidate demonstrates strong learning agility and enjoys tackling increasingly complex strategic business challenges using new ideas, technologies, and approaches. They are a brave, ambitious, passionate leader with emotional intelligence and self-awareness. This is a year-round, full-time position with a stated pay range of $79,086–$112,981 plus an annual bonus. Housing is not available.

Requirements

At least 5 years of experience in mountain operations or on a senior leadership team.
At least 3 years of leadership experience managing multiple departments.
Valid driver’s license.
Strong knowledge of desktop computers and applications, including Microsoft Office applications.
Strong verbal and written communication skills.
Strong financial management, leadership, and team-building skills.
Advanced skiing or riding ability.
Ability to work in extreme weather conditions in winter and summer.
Positive, solutions-oriented leadership.
High school education or equivalent.

Nice To Haves

Some college education.

Responsibilities

Oversee and administer operations to produce an exceptional guest and employee experience.
Collaborate with mountain operations peers within Vail Resorts.
Recruit, hire, coach, motivate, and develop a high-performing management team.
Align managers and their teams with Vail Resorts goals, values, and core competencies.
Develop leaders within the role’s area of responsibility and prepare them for increased responsibility and accountability.
Improve mountain operations safety culture and performance, with the goal of reducing or eliminating worker and guest injuries, in coordination with Health & Safety.
Be accountable for mountain operations goals while contributing to resort, corporate goals, and initiatives.
Develop and oversee departmental budgets and track performance against expectations.
Create a positive work culture focused on guest experience, continuous improvement, and employee pride in working for Afton and Vail Resorts.
Build positive relationships with key managers outside the role’s direct reports.
Maintain expert-level knowledge of mountain operations functions and proactively assess industry trends for potential application at Afton Alps.
Participate in assigned best-practice groups.
Lead capital planning, implementation, and project management for departments.
Prioritize and adapt in a changing business and environmental setting.
Improve operational efficiency and effectiveness through ongoing communication and cooperation across mountain operations departments.
Ensure company and employee communications are provided regularly.

Benefits

Free employee ski passes.
Employee-discounted lift tickets for friends and family.
Free ski lessons.
Employee discounts on lodging, food, gear, and mountain shuttles.
401(k) retirement plan.
Employee Assistance Program.
Training and professional development.
Referral Program.
Health, medical, dental, and vision insurance for eligible full-time roles; seasonal employees may qualify after working 500 hours.
Free ski passes for dependents for eligible full-time roles.
Critical Illness and Accident plans for eligible full-time roles.
Annual bonus.