Senior Manager

BidFTA•Rogers, AR

1d•$75,000 - $85,000•Onsite

About The Position

The Senior Manager is responsible for daily store operations, including auction production and the Auction Pick Up Center. This hands-on leadership role helps drive company strategy, builds and maintains relationships with managers, hourly employees, carrier partners, vendors, and other company departments, and provides exceptional customer service. The position is based at 1301 North Dixieland Road, Rogers, Arkansas 72756, with hours Monday through Friday, 8:00 AM–4:30 PM.

Requirements

At least 3 years of experience in retail management or warehouse management.
At least 3 years of customer service experience (required).
At least 3 years of management experience (required).
Strong understanding of profit and loss (P&L).
Excellent customer service skills.
Strong leadership and team management abilities.
Excellent problem-solving and decision-making skills.
Proficiency in performance management.
Strong communication and interpersonal skills.
Proficiency in the MS Office Suite.
Ability to work in a non-temperature-controlled warehouse environment.
Ability to lift items or boxes overhead, stand for extended periods, squat, and lift and carry up to 40 pounds.
Ability to work under pressure and handle multiple tasks simultaneously.

Responsibilities

Manage and oversee daily auction production and Auction Pick Up Center operations to support efficiency, productivity, and company goals.
Implement operational strategies, policies, and procedures to improve customer service and productivity.
Monitor and analyze operational performance metrics and adjust processes as needed.
Supervise operational staff and communicate company goals and expectations.
Motivate and lead a high-performing team to achieve goals and deliver excellent customer service.
Conduct performance evaluations and provide coaching and mentoring.
Promote teamwork, collaboration, and continuous improvement in the work environment.
Ensure compliance with safety regulations and company policies.
Identify operational improvement opportunities and implement corrective actions.
Stay current with best practices and promote innovative ideas to improve operational processes and company performance.
Build and maintain relationships with managers, hourly employees, carrier partners, vendors, and company departments.