Senior Manager - Workforce Skills, Learning & Career Development
About The Position
The Senior Manager will drive development of a future-ready Enterprise Technology Services (ETS) workforce by connecting roles, skills and workforce intelligence with business priorities and learning and career development investment. The role supports strategic workforce decisions, targeted development and career growth in partnership with the Director of ETS Continuous Learning & Career Development. The position establishes a scalable, evidence-led approach to workforce skills visibility; identifies priority skills gaps and directs learning investment toward critical ETS capabilities; leads future-skills initiatives; connects skills, career pathways and learning opportunities; and integrates roles, skills, careers and learning data to inform workforce planning and build, buy, borrow or bot decisions. The role also owns the ongoing management, governance and evolution of the Technology Career Framework (TCF), including job architecture, skills, proficiency levels and career pathways. It uses workforce and market intelligence to guide framework enhancements, strengthen adoption and keep the framework aligned with business needs, emerging technologies and industry trends.
Requirements
- Strong management consulting or equivalent advisory experience, including the ability to structure ambiguous business challenges, evaluate options and develop practical recommendations.
- Experience in skills intelligence, workforce planning, job architecture, talent strategy or workforce development.
- Proven ability to interpret complex datasets, identify trends, assess data quality and translate evidence into actionable business insights.
- Strong data storytelling, presentation and influencing skills, including experience communicating recommendations to senior leaders.
- Experience translating strategic recommendations into practical solutions and leading cross-functional initiatives in complex organizations.
Nice To Haves
- Experience working with Technology organizations and understanding emerging technical skills, including AI and automation.
- Familiarity with labor market and skills intelligence platforms such as TalentNeuron.
- Experience evaluating workforce skills assessment, inference or telemetry approaches.
- Knowledge of People data, workforce analytics and skills data integration.
- Experience governing or evolving skills frameworks, job architecture or career development programs.
Responsibilities
- Develop a scalable, evidence-led approach to understanding ETS workforce skills and proficiency levels.
- Evaluate skills assessment, self-service, telemetry and inference methods, balancing accuracy, cost, scalability, colleague trust and data and AI governance.
- Shape a unified ETS workforce skills intelligence approach, connecting skills, roles, careers and learning data with workforce strategy, data and technology owners.
- Analyze workforce data to identify skills gaps and inform strategic workforce fulfillment and development decisions.
- Lead skills-of-the-future initiatives aligned to ETS priorities, using TalentNeuron, internal intelligence and emerging technology trends.
- Anticipate evolving roles and skills, including the effects of AI and automation, and assess implications for workforce readiness and capability.
- Translate market and workforce intelligence into evidence-based recommendations for senior leaders using structured problem-solving and data analysis.
- Partner with Workforce Strategy and Technology leaders to prioritize learning investment against critical skills gaps and business needs.
- Shape targeted, market-relevant learning pathways and upskilling and reskilling initiatives.
- Evaluate learning effectiveness in terms of skills progression and business impact to inform investment decisions.
- Own the ongoing management, governance and evolution of the Technology Career Framework, including job architecture, skills, proficiency levels and career pathways.
- Drive evidence-led framework enhancements informed by market intelligence, workforce insights and ETS priorities through established governance and approval processes.
- Streamline framework processes and strengthen adoption across ETS.
Benefits
- Competitive base salaries
- Bonus incentives
- 6% company match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks of paid parental leave for all parents, regardless of gender, for pregnancy, adoption or surrogacy
- Free access to global onsite wellness centers staffed with nurses and doctors, depending on location
- Free and confidential counseling support through the Healthy Minds program
- Career development and training opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
