Senior Manager, Workplace Operations

CLEAR - Corporate•New York, NY

1d•Onsite

About The Position

CLEAR is building THE secure identity company of the future. Our mission is to make experiences safer and easier—physically and digitally. With more than 38 million Members and a growing network of partners across the world, CLEAR's secure identity platform is transforming the way people live, work, and travel. Whether it’s at the airport, stadium, or throughout your everyday life, CLEAR unlocks the magic of frictionless experiences. We are looking for Senior Manager, Workplace Operations to lead our Corporate Office Operations team. You will ensure our corporate offices run smoothly and consistently, as well as support all corporate events and overall employee experience. You are the heartbeat of our organization and ensure CLEAR’s culture and values shine through in every aspect of our corporate office environments.

Requirements

7+ years experience in office operations and/or facilities management, including experience in budget management, contract negotiations, relationship management, and event planning
Demonstrated experience leading and developing teams
Proactive customer / client service mindset and high service standards
Excellent operations and process orientation and organizational skills; passion for continuous improvement
Creative problem solver and decision maker

Responsibilities

Create and maintain the overall workplace services strategy and operating model, establishing the necessary processes and procedures to ensure effective and efficient day-to-day operations of each of our workplaces
Work closely with the Finance team to create and effectively manage annual site budgets based upon specific site needs and workforce projections
Oversee vendor partners, the corporate food and beverage/pantry program, and building services across CLEAR’s network of global sites
Lead the Workplace Operations team consisting of receptionists, ensuring the successful execution of core office management responsibilities and driving continuous operational improvement in partnership with executive site sponsors and site leadership
Partner with cross-functional team members to maintain an understanding of CLEAR’s strategy and growth projections and translate needs into future workplace requirements
Own, lead, and execute all corporate in-office and off-site events - including surprise and delight moments throughout the year