Sr. Mgr, Strategic Planning - Workforce Planning (IC)

CVS Health•Hartford, CT

1d•Hybrid

About The Position

The Senior Manager, Workforce Planning leads core workforce planning, hiring governance, and reporting routines for G&A. The role ensures staffing decisions align with business priorities, financial forecasts, and operational needs while strengthening planning discipline and workforce governance. It partners with leadership and stakeholders on reforecasting, staffing model alignment, workforce-related projects, and adoption of workforce planning processes. The role leads G&A workforce management projects and works with the ACS Workforce Management team on workforce system implementation and process adoption. It manages workforce reporting and governance, coordinates OPS bonus administration, and supports visibility into open positions and promotional opportunities. It also supports quarterly financial reforecasting, maintains rationale for incremental headcount requests, and helps ensure productivity savings and value realization targets are reflected in forecasts and budgets. The Senior Manager oversees hiring activity through the SRC process for the supported organization, ensures headcount is reflected in forecasts or pre-attrition planning, and maintains SRC updates with clear rationale for leadership review. The role promotes consistent staffing models and role alignment, including productivity and time study re-evaluation. The position supports a hybrid work environment; hires in in-scope populations near a suitable work location may be expected to work onsite three days per week. Aetna Service Operations office or hub locations will be discussed with the selected candidate.

Requirements

Bachelor’s degree or equivalent work experience.
5–7+ years of workforce planning, headcount management, and hiring governance experience.
3–5+ years of financial reforecasting experience, including tracking variances and connecting staffing decisions to budget and business needs.
Advanced Excel proficiency.
Strong analytical and reporting skills, including the ability to translate workforce and operational data into clear, actionable insights for leadership.
Strong problem-solving, decision-making, project management, and critical thinking skills.
High attention to detail, sound judgment, and strong accountability in managing sensitive workforce processes.

Nice To Haves

Familiarity with healthcare payer operations, including Grievance & Appeals, Utilization Management, Claims, and Provider Operations.

Responsibilities

Lead workforce management projects for G&A.
Partner with the ACS Workforce Management team to support workforce system implementation and process adoption.
Identify issues, recommend adjustments, and drive follow-through on agreed actions.
Lead workforce planning reporting for hiring activity, SRC timelines, overtime, per diem, and hiring crosswalks.
Ensure reporting is accurate, timely, and actionable for leadership decision-making.
Drive planning discipline and governance routines across the G&A Leadership team.
Lead governance and coordination for OPS bonus administration, including documentation, tracking, and alignment with leadership expectations.
Support visibility to open positions across G&A, including promotional opportunities, to strengthen colleague awareness and engagement.
Support quarterly financial reforecasting by documenting variances and drivers of change from budget to forecast and forecast to forecast.
Develop and maintain rationale for incremental headcount requests, including associated risks and planning implications.
Partner with leadership to ensure productivity savings and value realization targets are reflected in forecast and budget planning.
Oversee hiring activity through the SRC process for the supported organization.
Ensure headcount is accounted for in forecast or pre-attrition planning and SRC updates are maintained with clear rationale for leadership review.
Drive consistency in staffing models and role alignment across teams, including productivity and time study re-evaluation.