Sr. Mgr, Strategic Planning - Workforce Planning (IC)
About The Position
The Senior Manager, Workforce Planning leads core workforce planning, hiring governance, and reporting routines for G&A to ensure staffing decisions align with business priorities, financial forecasts, and operational needs. This role drives planning discipline, strengthens workforce governance, and leads cross-functional processes that improve visibility, consistency, and confidence in headcount management. The role also partners with leadership and key stakeholders on reforecasting, staffing model alignment, workforce-related projects, and adoption of workforce planning processes. The position supports workforce management projects and process adoption; workforce planning, reporting, and governance; OPS bonus administration and colleague visibility to open positions; quarterly financial reforecasting and headcount management; and oversight of hiring through the SRC process. The role also drives consistency in staffing models and role alignment, including productivity and time study re-evaluation.
Requirements
- Bachelor’s degree or equivalent work experience.
- 5–7+ years of workforce planning, headcount management, and hiring governance experience.
- 3–5+ years of financial reforecasting experience, including tracking variances and connecting staffing decisions to budget and business needs.
- Advanced Excel proficiency.
- Strong analytical and reporting skills, with the ability to translate workforce and operational data into clear, actionable insights for leadership.
- Strong problem-solving, decision-making, project management, and critical thinking skills.
- High attention to detail, sound judgment, and strong accountability in managing sensitive workforce processes.
Nice To Haves
- Familiarity with healthcare payer operations, including Grievance & Appeals, Utilization Management, Claims, and Provider Operations.
Responsibilities
- Lead workforce management projects for G&A.
- Partner with the ACS Workforce Management team to support workforce system implementation and process adoption.
- Identify issues, recommend adjustments, and drive follow-through on agreed actions.
- Lead workforce planning reporting across hiring activity, SRC timelines, overtime, per diem, and hiring crosswalks.
- Ensure reporting is accurate, timely, and actionable for leadership decision-making.
- Drive planning discipline and governance routines across the G&A Leadership team.
- Lead governance and coordination for OPS bonus administration, including documentation, tracking, and alignment with leadership expectations.
- Support visibility to open positions across G&A, including promotional opportunities, to strengthen colleague awareness and engagement.
- Support quarterly financial reforecasting by documenting variances and drivers of change from budget to forecast and forecast to forecast.
- Develop and maintain rationale for incremental headcount requests, including associated risks and planning implications.
- Partner with leadership to ensure productivity savings and value realization targets are reflected in forecast and budget planning.
- Oversee hiring activity through the SRC process for the supported organization.
- Ensure headcount is accounted for in forecast or pre-attrition planning and SRC updates are maintained with clear rationale for leadership review.
- Drive consistency in staffing models and role alignment across teams, including productivity and time study re-evaluation.
Benefits
- Medical coverage
- Dental coverage
- Vision coverage
- Paid time off
- Retirement savings options
- Wellness programs
- Other resources based on eligibility
- Eligible for a CVS Health bonus, commission, or short-term incentive program
- Includes an award target in the company’s equity award program
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What This Job Offers
Job Type
Full-time
Career Level
Senior
