Senior Manager, Visa Consulting & Analytics Community Client Impact

Visa•Atlanta, GA

1d•$143,700 - $229,500•Hybrid

About The Position

Visa Consulting and Analytics (VCA) provides consulting and solution services to Visa network clients, including financial institutions and merchants. The North America Consulting Practice serves Visa’s largest U.S. issuers, applying expertise in banking, payments, and analytics to address client priorities and improve growth and profitability. The Senior Manager joins the Community FI segment’s Client Impact team and helps deliver high-impact projects for clients across North America, develop team talent, and operationalize agentified project-delivery workflows. The role owns delivery plans, guides analysis and project storylines, maintains momentum with client stakeholders, and ensures recommendations are usable. It is also a people-leadership role, typically with 3–6 direct reports, responsible for coaching and developing consultants and advancing learning, development, and engagement-management capabilities. Engagements may cover market penetration, profitability analysis, segmentation, growth, product development, program launches, customer acquisition, customer lifecycle optimization, retention, enhancements, and portfolio optimization. The role also identifies emerging client needs and opportunities for further consulting engagements and solutions. Visa requires at least three days in the office; the Hiring Manager will confirm which days. Work hours vary with departmental needs, and travel is required 5–10% of the time. The job is performed in an office setting and involves sitting and standing at a desk, communicating in person and by telephone, and frequently using standard office equipment such as telephones and computers.

Requirements

At least 8 years of relevant work experience with a bachelor’s degree, or at least 5 years with an advanced degree (e.g., master’s, MBA, JD, MD), or 2 years with a PhD.
Strong analytical and quantitative background.
Experience working with financial indicators to measure business performance, with significant focus on impacting ROI.
Ability to manage numerous projects concurrently; self-motivated and results-oriented.
Knowledge and understanding of banking operations and/or payment schemes, including products and services, business systems and processes, marketing initiatives, and card issuing experience.
Excellent communication, storytelling, and presentation skills.
Team-player approach.
Technology mindset and curiosity about digital trends and applications.
Ability to travel 5–10% of the time.
Ability to work in an office setting and perform the stated desk, communication, and office-equipment activities.

Nice To Haves

At least 9 years of relevant work experience with a bachelor’s degree, or at least 5 years with an advanced degree (e.g., master’s, MBA, JD, MD), or 2 years with a PhD.
Relevant experience at a large management consulting firm or U.S. financial institution.

Responsibilities

Translate agreed project scope and client objectives into practical workplans with clear milestones, responsibilities, and deliverables.
Build project storylines that connect findings to recommendations, implementation considerations, and expected client outcomes.
Lead day-to-day project execution, including team coordination, client working sessions, issue resolution, and progress reporting.
Develop analytical frameworks and guide the use of Visa, client, and industry data to produce credible insights.
Manipulate and analyze large industry and Visa datasets to develop insights and client recommendations.
Review analyses and presentations for accuracy, clarity, and usefulness before they are presented to senior client stakeholders.
Partner with peers in marketing, sales, risk, innovation, new flows, and global and regional teams to leverage Visa’s resources in project delivery.
Coach team members through regular feedback, hands-on review, and meaningful ownership of project modules and client interactions.
Support a stable team environment and staffing across projects in line with business needs and development opportunities.
Capture effective methods, examples, and lessons learned as reusable tools for the broader practice.
Use approved AI-enabled and agentified workflows to improve delivery efficiency while maintaining analytical rigor and appropriate review.
Build scalable solutions, toolkits, best-practice documents, and consulting approaches for use across the VCA practice.
Align with the Client Lead who sold the project on client objectives, key messages, stakeholder expectations, and material delivery changes.
Surface delivery risks and emerging client needs early.
When requested, support engagement scoping with practical input on methodology, effort, timing, and delivery feasibility.
Identify emerging client needs and opportunities to extend impact through additional consulting engagements and solutions.