Senior Manager, Vehicle Transaction Platform

Scout Motors•San Ramon, CA

10d•$180,000 - $242,000•Hybrid

About The Position

Scout Motors is seeking a Senior Manager to lead the product team and platform capabilities that enable customers to purchase Scout vehicles. The role owns the strategy, roadmap, operating model, and performance of the Vehicle Transaction Platform, spanning registration and titling, taxes and fees, financing and credit, identity verification, fraud prevention, insurance verification, trade-ins, document generation, management, and secure storage. The Senior Manager leads and develops specialized technical product managers and ensures the capabilities work together as a cohesive, scalable customer and operational journey. The position partners with consumer product, engineering, operations, finance, legal, compliance, customer support, vehicle delivery, and customer experience teams. It sets priorities, resolves cross-functional challenges, guides platform architecture and third-party integrations, and evaluates build, buy, and partner decisions. The role establishes and monitors business and platform outcomes, communicates performance and risks to senior leadership, and continually improves the direct-to-consumer transaction experience. The position is based at Scout Motors’ corporate headquarters in Charlotte, North Carolina, or San Ramon, California. It requires three days per week in the office, regular in-person meetings and events, and occasional travel. It is a full-time, exempt position with a base salary and eligibility to participate in an annual performance bonus program.

Requirements

10+ years of relevant experience, including demonstrated experience leading and developing product managers responsible for complex technical products or platforms.
Experience setting team objectives, delegating ownership, managing performance, and developing product talent.
Ability to establish direction and operating structure when problems or requirements are not clearly defined.
Ability to balance people leadership, product strategy, portfolio management, and execution accountability.
Experience leading products across multiple transaction, commerce, or regulated domains, such as financing, identity and fraud, taxes and fees, registration and titling, trade-ins, or document management.
Experience managing dependencies across customer experiences, enterprise systems, operational workflows, and external partners.
Strong technical fluency across APIs, system architecture, workflow orchestration, event-driven systems, data models, and enterprise integrations.
Ability to partner with engineering leaders on technical trade-offs, architecture, sequencing, and platform investments.
Familiarity with security, privacy, compliance, resilience, and audit requirements.
Strong people leadership, coaching, delegation, and organizational development skills.
Exceptional communication, collaboration, negotiation, and stakeholder management skills.
Ability to influence senior leaders and cross-functional partners while maintaining productive working relationships.
Strong systems thinking and analytical decision-making skills.
Ability to establish direction, align teams, and drive decisions in ambiguous environments.
Sound judgment and ability to make timely decisions with incomplete information.
Bachelor’s degree in Computer Science, Engineering, Business, or a related field; demonstrated real-world product development experience is considered more critical.
Integrity, curiosity, resourcefulness, a positive attitude, and a growth mindset; comfort with change and a collaborative approach in a fast-paced, high-growth environment.
Ability to work three days per week in the office and travel from time to time.

Nice To Haves

Direct-to-consumer automotive experience is strongly preferred.
A bachelor’s degree in Computer Science, Engineering, Business, or a related field is listed, while demonstrated experience in real-world product development is described as more critical.

Responsibilities

Lead, coach, and develop a team of specialized technical product managers; establish ownership, priorities, objectives, and measurable outcomes.
Set effective team planning, prioritization, and decision-making practices; assess organizational capacity and build product capabilities as Scout grows.
Own the vision, strategy, operating model, and roadmap for the Vehicle Transaction Platform.
Translate business objectives into measurable customer, operational, and platform outcomes, and prioritize investments across transaction domains.
Guide the platform as Scout expands its products, markets, and transaction capabilities; communicate strategy, trade-offs, risks, and investment needs to senior leadership.
Oversee platform capabilities including registration and titling, taxes and fees, financing and credit, identity verification, fraud prevention, insurance verification, trade-ins, and document management.
Ensure transaction capabilities form a cohesive customer and operational journey.
Partner with engineering leadership on platform architecture, system boundaries, integrations, data flows, and technical investments.
Lead product strategy for third-party transaction partners and integrations, including APIs, data contracts, service expectations, and exception handling.
Evaluate build, buy, and partner decisions based on customer value, operational impact, cost, risk, and scalability.
Ensure the platform is scalable, secure, compliant, resilient, observable, and auditable.
Partner with cross-functional teams to align priorities, ownership, dependencies, and execution plans; navigate complex decisions and resolve competing priorities.
Establish and monitor KPIs such as transaction completion, checkout conversion, financing approvals, registration completion, fraud detection effectiveness, operational efficiency, and exception resolution.
Use customer insights, operational feedback, and platform data to improve outcomes.
Provide leadership with visibility into product performance, delivery progress, dependencies, capacity, and material risks.

Benefits

Competitive medical, dental, vision, and income protection plans.
401(k) program with employer match and immediate vesting.
20 days of planned PTO, as accrued.
40 hours of unplanned PTO and 14 company or floating holidays annually.
Up to 16 weeks of paid parental leave for biological and adoptive parents of all genders.
Paid leave for bereavement, jury duty, voting time, or military leave.
Corporate Vehicle Program eligibility for one assigned vehicle.
Mobility stipend.
Annual performance bonus program.
Competitive compensation and benefits supporting physical, mental, and financial wellbeing.