Senior Manager, Vehicle Transaction Platform

Scout Motors • Charlotte, CA

9d • Hybrid

About The Position

Scout Motors is hiring a Senior Manager, Technical Product Management, Vehicle Transaction Platform, to lead the product team responsible for the systems that enable customers to purchase Scout vehicles. The role owns the platform strategy, roadmap, and performance across registration and titling, taxes and fees, financing, identity verification, fraud prevention, insurance verification, trade-ins, document generation, and secure document storage. The Senior Manager will lead and develop specialized technical product managers and ensure their capabilities function as a cohesive, scalable transaction platform.

Working with consumer product, engineering, operations, finance, legal, compliance, customer support, vehicle delivery, and customer experience teams, this leader will set priorities, resolve cross-functional challenges, and deliver the technology and operational capabilities behind Scout’s direct-to-consumer transaction experience. The role is based at Scout Motors’ corporate headquarters in Charlotte, North Carolina, or San Ramon, California, and requires three days per week in the office. Occasional travel and in-person company events are expected.

The position is full-time and exempt, with a base salary and eligibility for an annual performance bonus. The stated initial base salary range is $180,000–$220,000, with an initial California range of $198,000–$242,000.

Requirements

• 10 or more years of relevant experience.
• Demonstrated experience leading and developing product managers responsible for complex technical products or platforms.
• Experience setting team objectives, delegating ownership, managing performance, and developing product talent.
• Ability to establish direction and operating structure when problems or requirements are unclear.
• Ability to balance people leadership, product strategy, portfolio management, and execution accountability.
• Experience leading products across multiple transaction, commerce, or regulated domains, such as financing, identity and fraud, taxes and fees, registration and titling, trade-ins, or document management.
• Experience managing dependencies across customer experiences, enterprise systems, operational workflows, and external partners.
• Strong technical fluency across APIs, system architecture, workflow orchestration, event-driven systems, data models, and enterprise integrations.
• Ability to partner with engineering leaders on technical trade-offs, architecture, sequencing, and platform investments.
• Familiarity with security, privacy, compliance, resilience, and audit requirements.
• Strong people leadership, coaching, delegation, and organizational development skills.
• Exceptional communication, collaboration, negotiation, and stakeholder management skills.
• Ability to influence senior leaders and cross-functional partners while maintaining productive working relationships.
• Strong systems thinking and analytical decision-making skills.
• Ability to establish direction, align teams, and drive decisions in ambiguous environments.
• Sound judgment and ability to make timely decisions with incomplete information.
• Bachelor’s degree in Computer Science, Engineering, Business, or a related field; demonstrated real-world product development experience is considered more critical.
• Integrity, curiosity, resourcefulness, a positive attitude, and a growth mindset; comfort with change and flexibility in a fast-paced, high-growth environment; collaborative approach to ambitious goals.
• Ability to work in the office three days per week at the Charlotte, North Carolina, or San Ramon, California, headquarters and to travel occasionally for company events.

Nice To Haves

• Direct-to-consumer automotive experience is strongly preferred.

Responsibilities

• Lead, coach, and develop a team of specialized technical product managers; establish ownership, priorities, objectives, and measurable outcomes.
• Set effective team planning, prioritization, and decision-making practices; assess organizational capacity and build product capabilities as Scout grows.
• Own the vision, strategy, operating model, and roadmap for the Vehicle Transaction Platform.
• Translate business objectives into measurable customer, operational, and platform outcomes; prioritize investments and guide platform evolution as Scout expands.
• Communicate strategy, priorities, trade-offs, risks, and investment needs to senior leadership.
• Oversee product capabilities across registration and titling, taxes and fees, financing and credit, identity verification, fraud prevention, insurance verification, trade-ins, and document management.
• Ensure transaction capabilities work together as a cohesive customer and operational journey.
• Partner with engineering leadership on platform architecture, system boundaries, integrations, data flows, and technical investments.
• Lead product strategy for third-party transaction partners and integrations, including APIs, data contracts, service expectations, and exception handling.
• Evaluate build, buy, and partner decisions based on customer value, operational impact, cost, risk, and scalability.
• Ensure the platform is scalable, secure, compliant, resilient, observable, and auditable.
• Align cross-functional stakeholders on priorities, ownership, dependencies, and execution plans; navigate complex decisions and resolve competing priorities.
• Establish and monitor KPIs, including transaction completion, checkout conversion, financing approvals, registration completion, fraud detection effectiveness, operational efficiency, and exception resolution.
• Use customer insights, operational feedback, and platform data to improve outcomes.
• Provide leadership with visibility into product performance, delivery progress, dependencies, capacity, and material risks.
• Attend the office three days per week and travel from time to time for in-person meetings and company events.

Benefits

• Competitive insurance, including medical, dental, vision, and income protection plans.
• 401(k) program with employer match and immediate vesting.
• Paid time off: 20 days of planned PTO as accrued, 40 hours of unplanned PTO, and 14 company or floating holidays annually.
• Up to 16 weeks of paid parental leave for biological and adoptive parents of all genders.
• Paid leave for bereavement, jury duty, voting time, or military leave.
• Corporate Vehicle Program with eligibility for one assigned vehicle.
• Mobility stipend.
• Eligibility to participate in an annual performance bonus program.
• Competitive compensation and benefits to support physical, mental, and financial wellbeing.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior