Senior Manager, VAS Product Innovation & Delivery Operations

Altus Group • Toronto, ON

14d • CA$110,000 - CA$140,000 • Hybrid

About The Position

Reporting to the VP, VAS Strategy & Operations, we are hiring a Senior Manager, VAS Product Innovation & Delivery Operations. As our new Senior Manager, you will act as the operational bridge between Valuation Advisory Services (VAS), Product, and Engineering, translating business priorities into clear requirements and ensuring they move through the delivery lifecycle with structure, visibility, and momentum. You will bring discipline to intake, backlog management, governance, delivery tracking, testing, and release readiness while partnering closely with business leaders, subject matter experts, and Product Managers. You will help establish a scalable, repeatable operating model for how VAS identifies, prioritizes, and delivers new capabilities through the ARGUS Intelligence platform, reducing reliance on individual knowledge and creating greater transparency and consistency across the process.
This is a full-time, permanent hybrid role based in Toronto, Ontario.

Requirements

• You have worked in product operations, product delivery, business analysis, program management, or a related role where you have helped move complex product or platform initiatives from business need through delivery.
• You understand how to bring structure to evolving priorities, manage dependencies and stakeholders, and keep multiple workstreams moving forward while maintaining alignment across business, Product, Engineering, and other teams.
• You know how to turn business needs into clear requirements, user stories, acceptance criteria, or implementation plans that Product and Engineering teams can act on.
• You have experience working with backlogs and supporting activities such as prioritization, sprint planning, demos, UAT, testing, and release readiness.
• You can work effectively with business leaders, subject matter experts, Product Managers, and technical teams, translating across different perspectives and keeping everyone aligned on priorities, decisions, and next steps.
• You are confident, engaging senior stakeholders, asking thoughtful questions, challenging assumptions, and balancing competing demands while keeping multiple priorities and workstreams moving forward.
• You bring structure and clarity to complex work.
• You can manage multiple priorities, timelines, risks, decisions, and dependencies while maintaining clear documentation and ensuring commitments are followed through.
• You communicate clearly in writing and conversation and can adapt the level of detail for working teams, senior leaders, and executives.
• You are curious and resourceful, with the judgment to look beyond the immediate request and understand the business problem behind it.
• You can translate and articulate complex ideas in simple, clear terms, adapting your communication to different audiences.
• You are comfortable using AI and other tools to work more effectively while applying your own judgment, critical thinking, and attention to detail to ensure the quality of your work.

Nice To Haves

• Experience with commercial real estate, valuation, or a related environment would help you ramp up quickly but is not required.
• Familiarity with backlog and delivery tools such as Jira, Azure DevOps, Aha!, or similar platforms, as well as collaboration tools such as Microsoft Teams, SharePoint, or Confluence, is an asset.
• Experience in commercial real estate, valuation, or a related industry would be an asset, as would familiarity with tools such as Jira, Azure DevOps, Aha!, Microsoft Teams, SharePoint, or Confluence.
• Exposure to AI-enabled tools, automation, or process improvement initiatives would also be beneficial, but none of these are required for you to succeed in the role.

Responsibilities

• Translate business needs into actionable requirements. You will work with VAS business leaders, subject matter experts, and the VAS Product Council to understand priorities and translate business needs into clear, structured requirements. You will maintain a consistent intake process and a reliable source of truth so priorities are documented, understood, and ready to move forward.
• Manage the backlog and delivery readiness. You will partner closely with Product Managers to maintain and refine the product backlog, supporting prioritization, identifying dependencies, and ensuring requirements are ready for sprint planning and delivery. You will connect business priorities with solution discussions, timelines, and feedback throughout the delivery lifecycle.
• Drive the operating rhythm. You will facilitate governance meetings, working sessions, prioritization forums, and sprint demos, bringing structure and accountability to how work progresses. You will ensure decisions, actions, risks, dependencies, and blockers are visible, documented, and followed through to resolution.
• Coordinate delivery and release readiness. You will track progress across VAS, Product, Engineering, and other teams, proactively identifying issues and escalating blockers when needed. You will coordinate testing and UAT, prepare business users for new capabilities, and capture post-release feedback to help inform future priorities.
• Build more scalable ways of working. You will identify opportunities to simplify, standardize, and automate how VAS operates, helping turn individual knowledge and practices into repeatable processes. You will document requirements, decisions, delivery outcomes, and lessons learned, using insights from completed initiatives to continuously improve how new capabilities move from business need to implementation.

Benefits

• competitive compensation
• incentive and bonus plans
• a total rewards package prioritizing mental, physical, and financial well-being
• access to our Altus Intelligence Academy, and the chance to work with the best data sets, tools and technology in the industry
• mentorship from the best and brightest in CRE

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed