Senior Product Operations Lead & Program Manager - Content Experience Innovation

Netflix•Remote, OR

About The Position

The Senior Product Operations Lead & Program Manager will join Netflix’s Configurations team within Content Experience Innovation (CEI). CEI shapes how members discover and engage with new content types, including live events, podcasts, creator content, and games, across Netflix platforms and product surfaces. The Configurations team connects CEI with the broader business through configurable, high-velocity capabilities that scale globally and across content types. This role owns the team’s product operations backbone, including ways of working, operating rhythms, portfolio visibility, and systems that help a fast-moving product organization work efficiently. The position aligns those rhythms with partner teams across Product and Tech and collaborates with Product Operations partners in Member Experience and Commerce to support a cohesive member experience. It also takes on program management responsibilities for critical innovation programs, including initiatives that transform how the organization works.

Requirements

10+ years of Product Operations, Product or Program Management, Business Operations, or related experience in a product-driven organization.
Experience designing and scaling operational processes, rhythms, and systems in fast-moving, ambiguous environments with a high degree of autonomy.
Fluency with operating cadences such as planning, OKRs, and QBRs, and ability to turn messy inputs into clean, decision-ready outputs.
Strong attention to detail and ability to connect projects and programs to company and team goals.
Demonstrated ability to build leverage through tooling and workflows, including practical use of AI and automation to improve efficiency.
Ability to identify operational opportunities across the product development lifecycle and prioritize impactful improvements.
Strong cross-functional partnering skills across Product, Engineering, TPM, Design, and non-technical teams.
Fluency with product and operations tools such as Jira and Airtable, and comfort adapting shared frameworks to a team’s needs.
Outstanding written and verbal communication, including clear leadership updates.

Nice To Haves

Experience in content discovery, merchandising performance management, or recommendation systems.

Responsibilities

Define, document, and maintain the team’s ways of working and standards for product development.
Run core operating cadences, including planning, OKRs, and QBRs; coordinate inputs, timelines, and deliverables; and prepare clear, actionable, decision-ready leadership readouts.
Manage portfolio operations, including intake and prioritization, the roadmap, and the launch calendar, and provide visibility into work in flight, upcoming work, and risks.
Keep Product, Engineering, and cross-functional partners informed of dates, changes, and dependencies, and maintain a trusted source of truth for plans, decisions, and outcomes.
Design and build scalable systems, workflows, and tooling that reduce manual effort, using AI and automation where they improve efficiency.
Identify opportunities to improve the product development lifecycle and lead changes that increase quality, efficiency, and productivity.
Partner with New Content Exploration and Product and Tech teams on initiatives within their innovation roadmaps.
Lead complex, cross-product-area programs that transform ways of working and manage significant change.
Partner with senior leadership to shape the business vision and opportunity for transformation efforts.

Benefits

Health plans
Mental health support
401(k) retirement plan with employer match
Stock option program
Disability programs
Health savings and flexible spending accounts
Family-forming benefits
Life and serious injury benefits
Paid leave of absence programs
Full-time hourly employees accrue 35 days annually for vacation, holidays, and sick paid time off
Full-time salaried employees are immediately entitled to flexible time off