Senior Manager, UX Design Systems
About The Position
The Senior Manager, UX Design Systems defines, governs, and scales Trulieve’s design system across digital products, eCommerce experiences, mobile applications, and customer-facing platforms. The role brings together UX, UI, brand, accessibility, content, and development standards to support consistent, scalable, high-performing customer experiences. The position establishes design standards, component libraries, interaction patterns, accessibility requirements, and experience frameworks that help teams work efficiently and consistently. The role partners with Product, Engineering, Marketing, Creative, Content Strategy, CRM, and Analytics teams to unify experiences across customer touchpoints. It leads UX designers and design system contributors, manages design system libraries in Figma, and drives system governance, adoption, accessibility, operational excellence, and data-informed optimization.
Requirements
- Bachelor's degree in UX Design, Human-Centered Design, Interaction Design, Graphic Design, Digital Experience, or a related field.
- At least 8 years of UX/UI experience.
- At least 3 years leading design teams or UX programs.
- Demonstrated experience building and managing enterprise design systems.
- Advanced proficiency in Figma, component libraries, and design tokens.
- Strong understanding of responsive design and native app design.
- Experience partnering with Product and Engineering teams.
- Deep understanding of accessibility standards and inclusive design principles.
- Experience working in Agile environments.
- Strong communication and stakeholder management skills.
Nice To Haves
- Experience leading Design System programs within large eCommerce retail organizations.
- Experience with Adobe Experience Manager (AEM), Adobe Commerce, personalization platforms, or other enterprise-level platforms.
- Experience supporting mobile app ecosystems.
- Knowledge of content design and UX writing principles.
- Experience with customer journey mapping and service design.
- Familiarity with front-end technologies and design-to-development workflows.
- Experience managing distributed teams and agency partners.
Responsibilities
- Define and own the enterprise UX Design System vision and roadmap.
- Establish governance models, contribution processes, and design standards.
- Create scalable frameworks for multiple brands, products, states, and digital channels.
- Ensure consistency across web, mobile applications, customer journeys, and transactional experiences.
- Drive adoption of design system standards across business and technology teams.
- Own and maintain design system libraries in Figma, including components, design patterns, templates, interaction standards, design tokens, and accessibility guidelines.
- Maintain version control, documentation, and ongoing evolution of the design system.
- Create frameworks that reduce design and development redundancy.
- Lead UX designers and design system contributors, and establish UX best practices, workflows, and operating standards.
- Coach team members on systems thinking, accessibility, interaction design, and customer-centered design principles.
- Facilitate design reviews, critiques, and quality assurance processes.
- Foster experimentation, innovation, and continuous improvement.
- Partner with Product Management, Engineering and Development, Creative and Brand, eCommerce Marketing, CRM and Personalization, Content Strategy, Analytics and Customer Insights, and agency partners.
- Establish accessibility guidelines and governance, ensure compliance with WCAG standards and best practices, and advocate for inclusive design.
- Define interaction patterns that improve usability, conversion, and customer satisfaction.
- Create processes that improve design efficiency and scalability.
- Establish KPIs to measure design system adoption and effectiveness.
- Identify opportunities to reduce technical debt and design inconsistencies.
- Support digital transformation initiatives through scalable experience frameworks.
- Leverage user research, analytics, heatmaps, testing, and customer insights to improve design standards and customer journeys.
- Partner with Analytics teams to evaluate customer behavior and UX performance.
- Support experimentation and A/B testing initiatives.
Benefits
- Comprehensive benefits package.
- Paid time off.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
