Senior Manager – User Experience Design Lead (PL)

Charles Schwab Inc.•Austin, TX

2d•$129,000 - $205,000•Onsite

About The Position

Schwab is seeking an experienced, collaborative, and adaptable Senior Manager to join the User Experience (UX) team. This is a people leader role for a proven design leader who can develop high performing teams, influence cross‑functional partners, and evolve how design is practiced at scale. In this role, you will lead design teams responsible for Schwab’s foundational platform experiences, including Accounts & Summary, Security, Navigation, and Digital Messaging. These experiences form the backbone of how clients access, understand, and manage their financial lives. You will shape experience strategy across these highly visible experiences, guide teams through complex problem spaces, and leverage modern, AI‑enabled design practices that improve quality, consistency, and speed at scale. The UX team crafts effortless mobile and desktop experiences grounded in empathy, insights, and thoughtful planning. We are a multidisciplinary group of designers, content strategists, and researchers who partner across the enterprise to build trusted, intuitive experiences for millions of clients.

Requirements

11+ years of experience in product or UX design for digital products or equivalent
3+ years of experience leading people or managing design teams
Demonstrated hands on experience using AI tools as part of a design practice (e.g., research synthesis, ideation, prototyping, workflow acceleration)
Proven ability to lead teams through change, including adoption of new tools, processes, and ways of working
Strong facilitation, communication, and stakeholder leadership skills
Deep experience collaborating with Product and Engineering within iterative, Agile environments
Experience designing for mobile and cross‑platform ecosystems
An online portfolio demonstrating design thinking, leadership, and impact

Nice To Haves

Experience leading or scaling AI‑enabled design practices across teams or organizations
Experience developing shared design standards, playbooks, or operating models
Familiarity working in complex or regulated domains
Experience designing conversational experiences (chat or voice) and other newer interaction patterns

Responsibilities

Lead and influence product design efforts from early discovery through delivery, ensuring experiences meet user needs, business goals, and quality standards
Define and evolve the UX approach across product areas, including interaction models, visual systems, accessibility, and cross‑platform consistency
Guide teams in designing cohesive experiences across desktop, mobile web, and native mobile platforms
Ensure work aligns to Schwab brand, design system standards, and inclusive, accessible design principles
Balance innovation with reuse by leveraging and contributing to design systems, patterns, and shared frameworks
Connect design decisions to measurable outcomes by partnering with Product and Engineering on success metrics and learning loops
Lead teams in the practical use of AI tools across the design lifecycle, including research synthesis, ideation, concept development, prototyping, content creation, critique, and delivery
Establish shared AI workflows, standards, and playbooks that increase efficiency while preserving design quality, accessibility, and compliance
Partner with Product, Engineering, Risk, and Legal to pilot, evaluate, and responsibly scale AI‑enabled design capabilities
Coach and mentor designers and content strategists on how and when to use AI effectively, building fluency, confidence, and ethical judgment
Use AI‑supported insights to inform prioritization, experience strategy, and decision making at both team and portfolio levels
Lead and manage UX teams across multiple product areas, balancing delivery excellence with long‑term people growth
Set clear expectations for performance, provide timely feedback, and address performance related issues with transparency and care
Build team capacity by developing future leaders, delegating meaningful ownership, and creating stretch opportunities
Foster a culture of learning, psychological safety, accountability, and continuous improvement
Proactively plan for resource capacity and skill needs across programs and initiatives
Act as a trusted design leader and partner to Design, Content, Product, Engineering, Research, and business stakeholders
Facilitate alignment across teams by clarifying priorities, tradeoffs, and paths forward, especially in ambiguous or high stakes situations
Lead cross‑functional working sessions, reviews, and decision forums to drive progress and resolve blockers
Influence roadmaps and prioritization by synthesizing user insights, business context, and design perspective
Model strong collaboration, communication, and leadership behaviors that build trust and momentum