Senior Design Experience Lead

Barbaricum • Washington, DC

9d

About The Position

Barbaricum is seeking a Senior Design Experience Lead (SDEL) to serve as the Government’s primary design thought partner and customer experience strategist under this Task Order. The SDEL will bridge Outreach & Engagement, IT, Cybersecurity, and Data, driving innovation in how information, services, and experiences are delivered to the military community. This role combines strategic vision with hands-on execution—fostering human-centered design, guiding creative and brand strategy, interpreting customer feedback and user insights, and enabling modern, accessible, and data-informed customer experiences across digital platforms.

Requirements

• Active DoD Top Secret / SCI clearance
• Minimum 5 years’ experience shaping and delivering strategic design, customer experience, and/or brand innovation initiatives for government or large-scale enterprise systems
• Minimum 5 years’ experience with human-centered design, analysis of user feedback and behavioral data, and/or creative / brand strategy
• Minimum 3 years’ experience providing design vision and innovation strategies to senior leadership, PMs, and product owners
• Minimum 3 years’ experience applying modern design practices and accessibility standards (Section 508 / WCAG) and managing UI/UX testing, journey mapping, and iterative design in agile environments

Nice To Haves

• Bachelor’s degree in Communications, Marketing, Human-Centered Design, Business, or related field
• Experience interpreting user-centered data, digital performance metrics, or customer feedback to inform strategic goals
• Certifications in usability or UX design, human-centered design, project/program management (PMP / PgMP), or analytics/marketing

Responsibilities

• Serve as the program's principal design thought partner and customer-experience strategist.
• Bridge design, operations, and technology teams to align customer needs with IT, Cybersecurity, and Data initiatives.
• Lead strategic design and innovation initiatives for enterprise systems and government programs.
• Guide human-centered design processes, creative direction, and brand strategy to improve user experiences.
• Analyze user feedback and behavioral data to identify design and service improvements.
• Provide design vision and innovation strategies to senior leadership, program managers, and product owners that align with organizational objectives.
• Apply modern design and accessibility standards (e.g., Section 508 / WCAG) to ensure inclusive, user-friendly experiences.
• Oversee UI/UX testing, evaluation, and optimization in agile website and application development environments.
• Develop UX strategies incorporating journey mapping, usability testing, and iterative design.
• Support enterprise-level initiatives, including mobile and web platforms, to enhance the delivery of services and information to the military community.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior