Senior Manager, Training Design and Delivery

STERIS Corporation•Mentor, OH

10d•$115,000 - $125,000•Onsite

About The Position

The Senior Manager, Training Delivery leads the strategic direction and execution of Service Training across North America, aligning technical, process, and customer training with business needs. The role oversees the design and implementation of effective, innovative training programs, including technical training for new product launches in partnership with Engineering, Marketing, and R&D. It is accountable for departmental operations, resource planning, budget and P&L management, and Training Center oversight. The position also promotes consistency and quality across regional field-based training programs, coaches trainers, improves onboarding, and advances continuous improvement and change management to strengthen training effectiveness and support business growth. This position is onsite at STERIS’s Corporate Headquarters in Mentor, Ohio, with an estimated 10% domestic travel. The role manages Service Training and Customer Training budgets and P&L, training resources, the training calendar, capital equipment plans, and Training Center operations, including labs, classrooms, facility coordination, equipment readiness, safety, and scheduling. It partners with regional and global teams to promote consistent adoption of training processes, curriculum, technical content, assets, qualification models, and delivery standards, and may provide instructors and expertise for Train-the-Trainer and other capability-building initiatives. The pay range is $115,000–$125,000, based on skillset and experience. The position is eligible for annual bonus participation. The role is open until filled.

Requirements

Bachelor’s degree required.
10+ years of educational instructional and/or developmental background, with an emphasis on adult education.
5+ years of leadership or people management experience.
Technical training background.
Expertise in change management and continuous improvement.
Current knowledge of technology and a proven track record for innovation and creativity.
Previous experience managing a department budget and P&L.
Excellent oral and written communication skills.
Strong organizational skills.
Strong analytical and strategic development skills.
Computer literacy to a software application level.
Demonstrated classroom presentation, coaching, and facilitation skills.

Nice To Haves

Experience working in a global matrixed environment.
Learning and Development experience.
Background in mechanics and facilities management.

Responsibilities

Establish the long-term vision and short-term operational direction for Service Training to meet North American needs for technical, customer interaction, and process training.
Develop and implement training methodologies using appropriate modalities and immersive content.
Collaborate with Service Engineering, Marketing, and R&D during New Product Development to create technical training programs for product launches.
Deliver service process training for technicians, managers, and support personnel for onboarding and process changes.
Work with service leadership to develop regional field-based training strategies that promote consistency, quality, and revenue growth; coach and monitor trainer performance.
Forecast and manage resources to meet internal and external customer training needs.
Manage the Service Training Department and Customer Training P&L, track development costs, and maintain budgets.
Create and oversee the new-hire sponsor program; coach sponsors and provide feedback to improve training quality and the new-hire experience.
Prepare capital budgets and justify equipment requests for the Service Training Department.
Manage the Training Center, including lab and classroom design and construction projects to meet evolving training needs.
Manage the training calendar and facility capacity to optimize utilization, instructor and equipment availability, attendance, and qualification needs across internal and external audiences.
Develop and manage capital equipment plans and requests for training equipment, technology, tooling, and other assets.
Oversee Training Center operations, including classroom and lab utilization, class scheduling, equipment readiness and maintenance, training assets, facility coordination, safety, and readiness for scheduled activities.
Partner with regional and global business teams to promote consistent adoption of Service Training processes, curriculum, technical content, training assets, qualification models, and delivery standards.
Provide training-delivery expertise and resources for regional and global needs, including instructor deployment for Train-the-Trainer programs, instructor development, and other capability-building initiatives when appropriate.
Perform other duties as assigned.