Senior Instructional Designer, Training Design & Delivery
About The Position
Blink Health is hiring a Senior Instructional Designer for its Patient Services team, which provides frontline patient support and manages operations for its growing customer service and pharmacy teams. The role leads instructional design for complex learning projects and creates learner-centric training that supports efficient patient and pharmacy services and strong customer satisfaction. The position develops comprehensive curricula, including training modules, e-learning courses, and blended learning programs. It partners with subject matter experts to identify training needs, translates complex technical or operational topics into clear materials, and creates interactive content using authoring tools. The designer oversees multiple projects, develops assessments to evaluate learning outcomes and program effectiveness, keeps current with instructional design practices and technologies, mentors junior designers, and promotes continuous improvement. The role requires working in the office three days per week in either Chesterfield, Missouri, or Pittsburgh, Pennsylvania. Stated hours are Monday through Friday, 9 a.m. to 5 p.m. ET.
Requirements
- CPLP certification or a bachelor's degree in Instructional Design, Learning Technologies, or a related field.
- At least 5 years of experience in instructional design, learning development, or related roles, focused on digital and blended learning solutions.
- Advanced understanding of Learning & Development concepts and theories, such as adult learning, the ADDIE model, and ROI.
- Proven track record of leading and executing large-scale learning projects.
- Proficiency with e-learning authoring tools such as Articulate 360, Adobe Captivate, or Camtasia.
- Experience with learning management systems and virtual learning platforms.
- Exceptional project management and organizational skills.
- Strong written and verbal communication skills.
- Proactive work ethic and willingness to keep learning.
- Comfort working in ambiguous, fast-paced environments.
Nice To Haves
- Knowledge of the healthcare, pharmaceutical industry, or contact centers.
- Familiarity with data analytics tools for evaluating learning outcomes.
Responsibilities
- Lead the end-to-end instructional design process for complex learning projects.
- Apply instructional design theories and best practices to create learner-centric solutions.
- Develop curricula, including training modules, e-learning courses, and blended learning programs.
- Create engaging, interactive learning content using authoring tools and technologies.
- Partner with subject matter experts to identify training needs and objectives.
- Translate complex technical or operational concepts into clear learning materials.
- Oversee multiple instructional design projects and ensure timely delivery within scope and budget.
- Develop and implement assessment tools to measure learning outcomes and program effectiveness.
- Stay current with instructional design, adult learning, and educational technology trends.
- Mentor junior instructional designers and support team professional development.
- Promote continuous improvement by sharing best practices.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
