(USA) Senior Manager, Technology Operations

Walmart•Bentonville, AR

1d•Onsite

About The Position

The Senior Manager, Technology Operations is responsible for overseeing financial management, program definition, technology landscape awareness, stakeholder consensus building, program estimation, and program monitoring and control. This role involves defining program goals, managing project schedules and costs, identifying and mitigating risks, and ensuring optimal resource allocation across multiple projects. The manager will also translate business requirements into technological solutions, participate in process improvement, and drive the execution of business plans. Additionally, the position includes significant leadership responsibilities, such as providing supervision and development opportunities for associates, promoting company values and policies, and fostering an inclusive work environment. The role emphasizes a commitment to customer service, ethical conduct, and continuous improvement, aligning with Walmart's values and goal of becoming a regenerative company.

Requirements

Bachelor's degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 5 years’ experience in project management, program management, program operations, or related area
7 years’ experience in project management, program management, program operations, or related area
2 years’ supervisory experience

Nice To Haves

Master’s degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 4 years' experience in project management, program management, program operations, or related area
Background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly
Knowledge of accessibility best practices and joining us as we continue to create accessible products and services following Walmart’s accessibility standards and guidelines for supporting an inclusive culture
Masters: Computer Engineering
Masters: Computer Science
Masters: Mathematics
Masters: Supply Chain
Masters: Transportation

Responsibilities

Monitor delivery schedules and cost expenditure for multiple projects within a program
Define goals, deliverables, and schedules for managing multiple medium to high complexity projects within a program in line with the overall strategic objectives
Create accountability matrix for the projects
Decompose the program into multiple modules and assign responsibility assignments and milestones for each module
Comprehend the operational and financial factors that drive project success
Provide support to technology domain stakeholders to solve complex issues (e.g., suggest what skills are needed, how the technology impacts)
Develop business cases for projects with a projected return on investment or cost savings
Demonstrate deep functional knowledge of the business unit domain
Translate business unit domain requirements into projects, activities, and tasks and aligns to overall technology strategy
Serve as an interpreter and conduit to connect business unit domain needs with tangible solutions and results
Participate in creating new processes and ways of working
Communicate articulately and concisely in stakeholder meetings involving multiple teams
Convey complex information and address ambiguity for robust technology development
Build productive collaborative relationships with stakeholders
Influence team and stakeholders to take meaningful action with sound recommendations
Independently prepare clear, concise, logically structured, and meaningful reports material based on facts
Seek and provide constructive feedback, anticipate needs questions, respond appropriately
Distribute allocated budget for the program across multiple projects and ensure optimum resource allocation
Identify potential risks for successful completion of the programs
Design multiple response plans through scenario planning for the identified risks for multiple projects within the program
Define measures and milestones for tracking and review of program success
Decompose performance metrics for the program into measures for different projects
Track progress of the program and develop forecasts to overcome anticipated risks
Guide the implementation and use of program management tools and development of processes to improve the throughput, efficiency, and effectiveness of programs
Design the organization's planning processes, decision-making channels
Explain advantages and risks of using business simulations for critical business decisions
Explain business issues and trends of own business unit as compared to other business units
Develop business cases for own function, reviews and critiques cases for other functions
Demonstrate a big picture understanding of the business, its interrelationships, and priorities
Display strong foundation of business fundamentals, measurement, and business finance
Drive the execution of multiple business plans and projects by identifying customer and operational needs, developing and communicating business plans and priorities, removing barriers and obstacles that impact performance, providing resources, identifying performance standards, measuring progress and adjusting performance accordingly, developing contingency plans and demonstrating adaptability and supporting continuous learning
Provide supervision and development opportunities for associates by selecting and training, mentoring, assigning duties, building a team based work environment, establishing performance expectations and conducting regular performance evaluations, providing recognition and rewards, coaching for success and improvement and promoting a belonging mindset in the workplace
Promote and support company policies, procedures, mission, values, and standards of ethics and integrity by training and providing direction to others in their use and application, ensuring compliance with them and utilizing and supporting the Open Door Policy
Ensure business needs are being met by evaluating the ongoing effectiveness of current plans, programs, and initiatives, consulting with business partners, managers, coworkers or other key stakeholders, soliciting, evaluating and applying suggestions for improving efficiency and cost-effectiveness, participating in and supporting community outreach events
Demonstrate and encourage respect for all, build a high performing team, seek and embrace differences in people, cultures, ideas and experiences, create a workplace where all associates feel seen, supported and connected through culture of belonging so associates thrive and perform, drive a positive associate and customer member experience for all, identify, attract and retain the best team members
Create a discipline and focus around developing talent through feedback, coaching, mentoring and developmental opportunities, promote an environment allowing everyone to bring their best selves to work, empower associates and partners to act in the best interest of the customer member and company, and regularly recognize others contributions and accomplishments
Build strong and trusting relationships with team members and business partners, work collaboratively and cross functionally to achieve objectives, and communicate and listen attentively with energy and positivity to motivate, influence and inspire commitment and action
Maintain and promote the highest standards of integrity, ethics and compliance, model the Walmart values and lead by example to foster our culture, support Walmart’s goal of becoming a regenerative company by making a positive impact for associates, customers and the world around us (e.g., creating a sense of belonging, eliminating waste, participating in local giving)
Follow the law, our code of conduct and company policies and set expectations for others to do the same, promote an environment where associates feel comfortable sharing concerns and reinforce our culture of nonretaliation, listen to concerns raised by associates, take action and encourage others to do the same, hold self and others accountable for achieving results in a way that is consistent with our values
Act as an altruistic servant leader and be consistently humble, self-aware, honest and transparent
Deliver expected business results while putting the customer member first and consistently applying an omnimerchant mindset and act with an Every Day Low-cost mindset to drive value and Every Day Low Prices for customers members
Adopt a holistic perspective that considers data analytics, customer member insights and different parts of the business when making plans and shaping the team’s strategy
Consistently raise the bar and seek to improve, demonstrate curiosity and a growth mindset, seek feedback, ask thoughtful questions, foster an environment that supports learning, innovation and learning from mistakes and intelligent risk-taking, and exhibit resilience in the face of setbacks
Seek and implement continuous improvements and encourage the team to leverage new digital tools and ways of working

Benefits

Competitive pay
Performance-based bonus awards
Medical coverage
Vision coverage
Dental coverage
401(k)
Stock purchase
Company-paid life insurance
PTO (including sick leave)
Parental leave
Family care leave
Bereavement
Jury duty
Voting
Short-term disability
Long-term disability
Company discounts
Military Leave Pay
Adoption and surrogacy expense reimbursement
Live Better U (Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities, covering tuition, books, and fees for programs ranging from high school completion to bachelor's degrees, including English Language Learning and short-form certificates)
Annual or quarterly performance bonuses
Stock