Senior Manager, Technology Operations - Marketplace Risk
About The Position
The Senior Manager, Technology Operations leads complex, cross-functional technology programs that support Walmart Marketplace's Seller Risk organization. This role partners across Product, Engineering, Operations, Data Science, Compliance, and Business teams to develop scalable solutions that strengthen marketplace trust, improve operational performance, and advance strategic business priorities. The ideal candidate combines strong program leadership with analytical problem-solving, technology strategy, and stakeholder management. They are comfortable navigating ambiguity, influencing senior leaders, and using data to drive decisions while balancing business growth, operational efficiency, and marketplace integrity. About the Team The Seller Risk organization protects Walmart Marketplace by developing technology, processes, and operational capabilities that enable trusted sellers while preventing fraud, abuse, and compliance risks. The team works across strategy, operations, product, engineering, data science, and risk to improve seller onboarding, monitoring, and marketplace health through scalable, data-driven solutions.
Requirements
- Significant experience leading large-scale technology, operations, strategy, or program management initiatives in complex, cross-functional environments.
- Strong expertise in program management, including strategic planning, execution, financial management, budgeting, resource allocation, and risk mitigation.
- Experience translating business strategy into scalable technology or operational solutions.
- Strong analytical skills with the ability to leverage data, performance metrics, and business insights to drive decisions and continuous improvement.
- Proven ability to build relationships, influence stakeholders, and lead cross-functional teams without direct authority.
- Excellent written and verbal communication skills with experience presenting recommendations to senior leadership.
- Strong business acumen and the ability to balance customer experience, operational efficiency, compliance, and business growth.
- Option 1: Bachelor's degree in computer science, management information systems, industrial engineering, engineering management, business,information systems, project/program management, information technology, finance, management, or related area and 5 years’ experience inproject management, program management, program operations, or related area.
- Option 2: 7 years’ experience in project management, program management, program operations, or related area.
- 2 years’ supervisory experience.
Nice To Haves
- Experience in eCommerce, online marketplaces, trust & safety, risk, compliance, fraud, product strategy, or related technology domains is preferred.
- Master’s degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 4 years' experience in project management, program management, program operations, or related area.
- We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly.
- The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart’s accessibility standards and guidelines for supporting an inclusive culture.
Responsibilities
- Lead multiple complex technology and operational programs aligned to strategic business objectives.
- Define program goals, roadmaps, deliverables, milestones, budgets, and resource plans while ensuring successful execution.
- Partner with Product, Engineering, Data Science, Operations, Compliance, and Business teams to translate business needs into scalable technology solutions.
- Monitor program performance using KPIs, analytics, and operational reporting to identify trends, risks, and opportunities for improvement.
- Conduct risk assessments, evaluate operational and marketplace trends, and develop mitigation strategies to improve decision quality and platform integrity.
- Build business cases, prioritize initiatives, and support strategic decisions through data-driven recommendations.
- Drive continuous improvement by optimizing processes, implementing new technologies, and improving operational efficiency.
- Influence senior stakeholders, communicate program status and recommendations, and build alignment across cross-functional teams.
- Ensure programs adhere to compliance, governance, and operational standards while supporting innovation and long-term business growth.
Benefits
- Competitive pay
- Performance-based bonus awards
- Medical coverage
- Vision coverage
- Dental coverage
- 401(k)
- Stock purchase
- Company-paid life insurance
- PTO (including sick leave)
- Parental leave
- Family care leave
- Bereavement
- Jury duty
- Voting
- Short-term disability
- Long-term disability
- Company discounts
- Military Leave Pay
- Adoption and surrogacy expense reimbursement
- PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes.
- Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
