Senior Manager, Technology Operations - Risk Policy Governance

Walmart•Bentonville, AR

2d•$117,000 - $234,000•Onsite

About The Position

The Senior Manager, Marketplace Risk Policy Governance leads the governance and lifecycle management of risk policies across Walmart Marketplace. The role establishes frameworks, standards, and operating mechanisms to ensure policies are clear, consistent, scalable, and effectively implemented across the seller journey. The Senior Manager owns policy governance infrastructure and partners with Risk, Product, Operations, Legal, Compliance, Marketplace, and other teams to develop and evolve policies, assess business and seller impact, drive implementation readiness, and measure policy effectiveness. The role connects risk strategy with execution so policy decisions protect customers and Walmart while enabling a trusted, sustainable Marketplace. The role is part of the Walmart Marketplace Seller Risk team, which manages seller-related risks and helps prevent unauthorized access. The team monitors seller activity and collaborates across functions on strategic initiatives to improve operational efficiency and uphold customer and brand trust. It uses data insights, stakeholder engagement, and process improvements to support sustainable growth and the Marketplace’s reputation. This position drives cross-functional projects and partnerships to achieve business objectives.

Requirements

Bachelor’s degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or a related area, and 5 years’ experience in project management, program management, program operations, or a related area; alternatively, 7 years’ experience in those areas.
2 years’ supervisory experience.
Experience developing and governing policies, risk frameworks, compliance programs, or controls in a complex business environment.
Strong understanding of policy lifecycle management, governance, change management, and operational implementation.
Ability to translate complex risk and business needs into clear, scalable policies and requirements.
Strong analytical judgment and ability to balance risk, customer and seller experience, operational impact, and business growth.
Proven ability to influence and drive alignment across Product, Operations, Legal, Compliance, and business teams.
Strong executive communication and stakeholder management skills.
Ability to create structure in ambiguity and build scalable governance mechanisms.
Experience using data and insights to measure effectiveness and drive continuous improvement.

Nice To Haves

Master’s degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or a related area, and 4 years’ experience in project management, program management, program operations, or a related area.
Knowledge of implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards and assistive technologies.
Knowledge of accessibility best practices and digital accessibility standards and guidelines.

Responsibilities

Own the Marketplace Risk Policy Library/Portal, policy inventory, taxonomy, and end-to-end policy lifecycle, ensuring clear ownership and alignment to controls, SOPs, enforcement, and seller experiences.
Establish governance standards, decision rights, approval processes, review cadences, and exception management.
Lead policy change management, including version control, impact assessment, stakeholder communication, implementation tracking, and traceability.
Lead policy go-to-market and operational readiness, ensuring SOPs, training, communications, seller experience, and supporting capabilities are ready for launch.
Conduct policy audits to identify gaps, inconsistencies, and control weaknesses.
Partner cross-functionally to develop scalable policies addressing emerging risks and business needs.
Measure policy effectiveness and recommend improvements to controls and automation.
Drive global policy consistency while addressing market-specific requirements.

Benefits

Medical, vision, and dental coverage.
401(k).
Stock purchase plan.
Company-paid life insurance.
Paid time off, including sick leave, parental leave, family care leave, bereavement leave, jury duty, and voting leave.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Live Better U education benefit program, with tuition, books, and fees paid for eligible programs.
Performance-based bonus awards, including annual or quarterly performance bonuses.
Stock compensation for certain positions.