Senior Manager, Technology Operations - Risk Policy Governance

Walmart•Sunnyvale, CA

10h•$90,000 - $234,000

About The Position

The Senior Manager, Marketplace Risk Policy Governance, leads governance and lifecycle management of risk policies across Walmart Marketplace. The role establishes frameworks, standards, and operating mechanisms to ensure policies are clear, consistent, scalable, and effectively implemented throughout the seller journey. It owns the policy governance infrastructure and works with Risk, Product, Operations, Legal, Compliance, Marketplace, and other cross-functional teams to develop and evolve policies, assess business and seller impact, prepare implementation, and measure policy effectiveness. The role connects risk strategy to execution, protecting customers and Walmart while supporting a trusted, sustainable Marketplace. The position is part of the Walmart Marketplace Seller Risk team, which manages seller-related risks and works to prevent unauthorized access. The team monitors seller activity and collaborates across functions to improve operational efficiency and uphold customer and brand trust. This role drives cross-functional projects and partnerships to achieve business objectives. The role owns the Marketplace Risk Policy Library/Portal, policy inventory, taxonomy, and end-to-end policy lifecycle; establishes governance standards and processes; leads policy change management and launch readiness; conducts policy audits; develops scalable policies with partners; measures effectiveness and recommends improvements; and drives global consistency while addressing market-specific requirements.

Requirements

Experience developing and governing policies, risk frameworks, compliance programs, or controls in a complex business environment.
Strong understanding of policy lifecycle management, governance, change management, and operational implementation.
Ability to translate complex risk and business needs into clear, scalable policies and requirements.
Strong analytical judgment and ability to balance risk, customer and seller experience, operational impact, and business growth.
Proven ability to influence and drive alignment across Product, Operations, Legal, Compliance, and business teams.
Strong executive communication and stakeholder management skills.
Ability to create structure in ambiguity and build scalable governance mechanisms.
Experience using data and insights to measure effectiveness and drive continuous improvement.
Option 1 minimum qualification: Bachelor's degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or a related area, plus 5 years of experience in project management, program management, program operations, or a related area.
Option 2 minimum qualification: 7 years of experience in project management, program management, program operations, or a related area.
2 years of supervisory experience.

Nice To Haves

Master’s degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or a related area, plus 4 years of experience in project management, program management, program operations, or a related area.
Knowledge of creating inclusive digital experiences, implementing WCAG 2.2 AA standards, assistive technologies, and integrating digital accessibility in accordance with Walmart accessibility standards and guidelines.

Responsibilities

Own the Marketplace Risk Policy Library/Portal, policy inventory, taxonomy, and end-to-end policy lifecycle, ensuring clear ownership and alignment with controls, SOPs, enforcement, and seller experiences.
Establish governance standards, decision rights, approval processes, review cadences, and exception management.
Lead policy change management, including version control, impact assessment, stakeholder communication, implementation tracking, and traceability.
Lead policy go-to-market and operational readiness, ensuring SOPs, training, communications, seller experience, and supporting capabilities are ready for launch.
Conduct policy audits to identify gaps, inconsistencies, and control weaknesses.
Partner cross-functionally to develop scalable policies addressing emerging risks and business needs.
Measure policy effectiveness and recommend improvements to controls and automation.
Drive global policy consistency while addressing market-specific requirements.
Drive cross-functional projects and foster partnerships to achieve business objectives.

Benefits

Competitive pay and performance-based bonus awards.
Medical, vision, and dental coverage.
401(k), stock purchase, and company-paid life insurance.
Paid time off, including sick leave, parental leave, family care leave, bereavement, jury duty, and voting leave.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
PTO and/or PPTO for vacation, sick leave, holidays, or other purposes.
Live Better U education benefit program for eligible full-time and part-time associates, covering tuition, books, and fees for eligible programs.