Senior Manager, Technology Operations; Walmart Imports Onboarding & PMO

Walmart•Bentonville, AR

1d•$90,000 - $216,000

About The Position

The Senior Manager, Technology Operations for Walmart Imports is a critical role within Walmart’s Marketplace business, responsible for shaping and executing the operational and technology strategy for the Walmart Cross Border (WCB) Imports onboarding experience. This role will set and execute the roadmap the WCB Imports onboarding function, ensuring interested sellers gain access to Walmart Imports services efficiently, compliantly, and at scale. As Walmart Imports continues to evolve, this role has a strong focus on hands-on onboarding execution and program expansion initiatives. This position partners closely with leaders across Marketplace, Global Transportation, Trade Compliance, Supply Chain, and Technology to define business requirements, identify process improvement opportunities, and drive scalable solutions for seller onboarding. In addition, this role collaborates with technology partners and cross-functional stakeholders to influence process automation, tooling enhancements, and program optimization, enabling sustainable growth and improved seller experience across the Walmart Imports platform.

Requirements

You are a self-starter with a builder mindset who thrives in ambiguity and learns through iteration
You bring structure, clarity, and execution discipline to complex, cross-functional initiatives
You excel at influencing without authority and driving alignment across diverse stakeholder groups
You have strong communication skills and can translate complex operational needs into actionable requirements
You are experienced in customer or seller onboarding within supply chain, cross-border logistics, or freight-forwarding environments
Bachelor's degree in computer science, management information systems, industrial engineering, engineering management, business,information systems, project/program management, information technology, finance, management, or related area and 5 years’ experience inproject management, program management, program operations, or related area.
7 years’ experience in project management, program management, program operations, or related area.
2 years’ supervisory experience.

Nice To Haves

Bachelor’s degree in business, economics, finance, or a related field; MBA strongly preferred
5–7 years of experience in business product design, development, or operational strategy
5–7 years of experience leading customer or seller acquisition, onboarding, or implementation efforts
Deep experience in eCommerce or online marketplaces; supply chain, transportation, or compliance exposure strongly preferred
Demonstrated success operating in both high-growth environments and large, globally scaled enterprises
Strong data and analytical skills, including SQL and/or AI prompting capabilities
Exceptional written, verbal, and executive presentation skills
Master’s degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 4 years' experience in project management, program management, program operations, or related area.
We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly.
The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart’s accessibility standards and guidelines for supporting an inclusive culture.

Responsibilities

Lead the onboarding operations function within WCB Imports, maintaining accountability for seller onboarding execution, compliance, and performance
Define and manage the onboarding and expansion roadmap for Walmart Imports sellers, ensuring offerings align with seller needs, operational capabilities, and program scale objectives
Serve as a PMO leader for onboarding and expansion initiatives, including program planning, milestone management, risk identification, dependency tracking, and executive reporting
Collaborate with senior leadership and cross-functional partners to develop, refine, and document onboarding requirements that improve seller experience and support new program launches
Represent the Marketplace supply chain team in cross-functional forums, ensuring onboarding and expansion requirements are clearly communicated, aligned, and prioritized
Drive continuous improvement through KPI development, performance monitoring, and data-backed decision-making to measure onboarding effectiveness and program success
Partner with product and technology teams to influence automation, tooling, and workflow enhancements, incorporating seller feedback and operational insights
Lead and support change management efforts as onboarding and operating models evolve with the growth of Walmart Imports

Benefits

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet.
Health benefits include medical, vision and dental coverage.
Financial benefits include 401(k), stock purchase and company-paid life insurance.
Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.
Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes.
The amount you receive depends on your job classification and length of employment.
It will meet or exceed the requirements of paid sick leave laws, where applicable.
For information about PTO, see https://one.walmart.com/notices.
Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities.
Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates.
Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment.
Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart.