Senior Manager, Technical Program Management

Scribd•Vancouver, BC

77d

About The Position

Scribd, Inc. is on a mission to advance human understanding. Our four products — Scribd®, Slideshare®, Everand™, and Fable — help billions of people across the globe move beyond access and into insight, application, and expertise. We support a culture where our employees can be real and be bold; where we debate and commit as we embrace plot twists; and where every employee is empowered to take action as we prioritize the customer. We believe the best work happens when individual flexibility is balanced with meaningful community connection. Scribd Flex empowers employees to choose the workstyle and location that support their best performance, while committing to intentional in-person moments that strengthen collaboration, culture, and connection. As part of that commitment, occasional in-person attendance is required for all Scribd, Inc. employees, regardless of location. So what are we looking for in new team members? Well, we hire for “GRIT”. The textbook definition of GRIT is demonstrating the intersection of passion and perseverance towards long term goals. At Scribd Inc., we are inspired by the potential that this can unlock, and ask each of our employees to pursue a GRIT-ty approach to their work. In a tactical sense, GRIT is also a handy acronym that outlines the standards we hold ourselves and each other to. Here’s what that means for you: we’re looking for someone who showcases the ability to set and achieve Goals, achieve Results within their job responsibilities, contribute Innovative ideas and solutions, and positively influence the broader Team through collaboration and attitude. This posting reflects an approved, open position within the organization. Welcome to our small but mighty TPM (Technical Program Management) team! We are the driving force behind some of the most critical products, projects, and workflows within our company. With our strategic recommendations and execution prowess, we help shape the future of our product, which aims to transform the way the world reads. As a Senior Manager, you will be at the heart of our company’s innovation and growth. In this player/coach role, you will lead the operational strategy and execution for our Premium product line, while managing and growing a small, high-impact team. You will also have the unique opportunity to scale your team as the company grows. Come join us! You are a thoughtful opinionator: you have strong, well-reasoned opinions and are not afraid to respectfully voice them to stakeholders at all levels. You are a proactive communicator who doesn’t wait for issues to arise before finding solutions. You are a relationship builder and organizational navigator who thrives in collaborative environments and enjoys forging connections with people across different teams and functions. You are a dedicated mentor who finds professional fulfillment in the growth and success of your team members. You are a continuous learner, with a growth mindset and thirst for expanding your skill set with new challenges. Lastly, you are a voracious reader with a passion for books and the written (and spoken) word in all its forms!

Requirements

5+ years of experience in a TPM/program management, operations or equivalent role in a technology company.
Previous experience in a people management or team lead capacity, with a track record of coaching and developing high-performing talent.
Experience with the Software Development process, working with product and engineering teams or programs from roadmapping through delivery.
Experience working directly with engineers, product managers, and product marketers.
Track record of operating independently, leading through ambiguity, and navigating complex organizational dynamics.
Experience using data to identify problems and communicate solutions.
The ability to successfully work and partner across multiple functions in an organization.
Excellent communication and interpersonal skills.
Exceptional attention to detail and ability to understand and articulate the “big picture."
Distinctive problem-solving and analytical skills.

Responsibilities

Act like an owner: Be an owner of program management strategy and roadmap planning across our Premium product line and multiple pillars/functions within Scribd.
Build relationships: Our TPM team thrives on collaboration. You will work closely with a diverse set of stakeholders at all levels of the organization, and your ability to foster strong relationships and align diverse perspectives will be crucial in achieving our collective objectives.
Drive strategy: We are not just about execution; we are equally passionate about strategy. You will dive deep into the "how" and "why" of our projects, developing comprehensive plans that align with our overarching goals. Your strategic thinking will guide our decision-making process and ensure we stay on the right track.
Lead and Coach: You will act as a player/coach, directly managing and mentoring a small, high-impact team. You will be responsible for their career development, performance, and day-to-day guidance, ensuring their work aligns with company-wide goals.
Own the complexity: Drive multiple complex cross-functional programs simultaneously and create scalable frameworks across orgs and functions to track work and communicate on progress.
Manage timelines: Lead the timeline for delivery for key programs. Proactively identify risks within programs and create mitigation strategies via workflows, communication, or resource allocation.
Measure Success: Proactively propose success metrics for yourself, your team, and your programs when relevant and identify when these success metrics are at risk.
Improve how we work: Identify and optimize for process improvements at the team and cross-team level to deliver impact to the business at a larger scale. You will partner with the Head of TPM to help evolve the TPM craft and standards across the organization.

Benefits

Healthcare Insurance Coverage (Medical/Dental/Vision): 100% paid for employees
12 weeks paid parental leave
Short-term/long-term disability plans
401k/RSP matching
Onboarding stipend for home office peripherals + accessories
Learning & Development allowance
Learning & Development programs
Quarterly stipend for Wellness, WiFi, etc.
Mental Health support & resources
Free subscription to the Scribd Inc. suite of products
Referral Bonuses
Book Benefit
Sabbaticals
Company-wide events
Team engagement budgets
Vacation & Personal Days
Paid Holidays (+ winter break)
Flexible Sick Time
Volunteer Day
Company-wide Employee Resource Groups and programs that foster an inclusive and diverse workplace.
Access to AI Tools: We provide free access to best-in-class AI tools, empowering you to boost productivity, streamline workflows, and accelerate bold innovation.