Manager, Technical Program Management

Guidewire Software•San Mateo, CA

2d•Remote

About The Position

Guidewire is widely recognized as the leading provider of software solutions for the Property & Casualty (P&C) Insurance industry and is actively working to extend its market leadership by delivering the next generation of cloud solutions to solve key challenges our customers face. These innovative solutions will empower our customers to unlock innovation, pursue new market opportunities, and reimagine how they do business in P&C. We are seeking a Manager, Technical Program Management (TPM) to serve as the liaison between the Product Development Organization (PDO) and the InfoSec organization, while also managing a team of TPMs responsible for aligning and executing strategic initiatives that strengthen Guidewire’s security posture. This role will foster a strong working partnership between the two organizations, helping to bridge perspectives and align priorities when strategic objectives differ. This role requires excellent communication skills at all organizational levels and the ability to influence and coordinate across a broad range of stakeholders in different time zones. The ideal candidate has a strong understanding of security risk and how to mitigate it, thrives in a dynamic environment, brings structure to ambiguity, and is passionate about innovation and execution excellence.

Requirements

Bachelor's degree in Information Technology, Computer Science, or a related field
10+ years of of experience with interdisciplinary teams managing complex, cross-functional software development or IT/cloud infrastructure programs in a fast-paced environment
Strong understanding of security risk and how to mitigate them
Excellent leadership, communication, and interpersonal skills
Crisis and escalation management experience

Nice To Haves

Professional Program/Project Management certifications a plus
Familiarity with usage of AI capabilities of project tracking and reporting tools is a plus

Responsibilities

Manage the agreement of Security strategy, and set the implementation plans to ensure operational effectiveness while taking capacity and overall business priorities into account
Manage teams to reach the Security goals and overcome challenges
Track and provide Executive reporting on the statuses of the Product Security initiatives and goals
Take the lead in working with affected cross functional organizations in the resolution of complex security vulnerabilities (Engineering, Security, IT, Legal, Communications, Customer Support, Professional Services)
Ensure emergency response teams remediate complex high security vulnerabilities that require "all-hands on deck" response to eliminate the threat within industry SLA: implement compensating controls, and deliver permanent fixes to customers
Provide required communication to Guidewire Management team, and customers on status of vulnerability, plan for resolution, and if there is evidence of exploitation
Partner with the Security, PDO, and Cloud Operations teams to proactively identify areas of improvements for Guidewire's Security posture, implement scalable solutions, and foster a culture of continuous growth that increases efficiency, execution quality, and team collaboration
Thrive in dynamic, fast-paced environments, adapting to shifting priorities and evolving business needs with composure and focus
Facilitate program governance by identifying, analyzing, and prioritizing risks, and developing mitigation and contingency plans
Proactively manage stakeholder expectations, ensuring alignment on priorities, timelines, and deliverables throughout the program lifecycle