Senior Manager, Technical Program Management

Scribd • San Francisco, CA

19h • Hybrid

About The Position

Welcome to our small but mighty TPM (Technical Program Management) team! We are the driving force behind some of the most critical products, projects, and workflows within our company. With our strategic recommendations and execution prowess, we help shape the future of our product, which aims to transform the way the world reads. As a Senior Manager, you will be at the heart of our company’s innovation and growth. In this player/coach role, you will lead the operational strategy and execution for our Premium product line, while managing and growing a small, high-impact team. You will also have the unique opportunity to scale your team as the company grows. Come join us!

Requirements

• 5+ years of experience in a TPM/program management, operations or equivalent role in a technology company.
• Previous experience in a people management or team lead capacity, with a track record of coaching and developing high-performing talent.
• Experience with the Software Development process, working with product and engineering teams or programs from roadmapping through delivery.
• Experience working directly with engineers, product managers, and product marketers.
• Track record of operating independently, leading through ambiguity, and navigating complex organizational dynamics.
• Experience using data to identify problems and communicate solutions.
• The ability to successfully work and partner across multiple functions in an organization.
• Excellent communication and interpersonal skills.
• Exceptional attention to detail and ability to understand and articulate the “big picture."
• Distinctive problem-solving and analytical skills.

Nice To Haves

• You are a thoughtful opinionator: you have strong, well-reasoned opinions and are not afraid to respectfully voice them to stakeholders at all levels.
• You are a proactive communicator who doesn’t wait for issues to arise before finding solutions.
• You are a relationship builder and organizational navigator who thrives in collaborative environments and enjoys forging connections with people across different teams and functions.
• You are a dedicated mentor who finds professional fulfillment in the growth and success of your team members.
• You are a continuous learner, with a growth mindset and thirst for expanding your skill set with new challenges.
• Lastly, you are a voracious reader with a passion for books and the written (and spoken) word in all its forms!

Responsibilities

• Act like an owner: Be an owner of program management strategy and roadmap planning across our Premium product line and multiple pillars/functions within Scribd.
• Build relationships: Our TPM team thrives on collaboration. You will work closely with a diverse set of stakeholders at all levels of the organization, and your ability to foster strong relationships and align diverse perspectives will be crucial in achieving our collective objectives.
• Drive strategy: We are not just about execution; we are equally passionate about strategy. You will dive deep into the "how" and "why" of our projects, developing comprehensive plans that align with our overarching goals. Your strategic thinking will guide our decision-making process and ensure we stay on the right track.
• Lead and Coach: You will act as a player/coach, directly managing and mentoring a small, high-impact team. You will be responsible for their career development, performance, and day-to-day guidance, ensuring their work aligns with company-wide goals.
• Own the complexity: Drive multiple complex cross-functional programs simultaneously and create scalable frameworks across orgs and functions to track work and communicate on progress.
• Manage timelines: Lead the timeline for delivery for key programs. Proactively identify risks within programs and create mitigation strategies via workflows, communication, or resource allocation.
• Measure Success: Proactively propose success metrics for yourself, your team, and your programs when relevant and identify when these success metrics are at risk.
• Improve how we work: Identify and optimize for process improvements at the team and cross-team level to deliver impact to the business at a larger scale. You will partner with the Head of TPM to help evolve the TPM craft and standards across the organization.

Benefits

• Scribd Flex (flexible work model)
• Comprehensive health, dental, and vision coverage
• Mental health support and disability coverage
• Generous paid time off, including vacation, sick time, holidays, winter break, volunteer time, and sabbaticals
• Paid parental leave and family support benefits
• Retirement matching and employee equity
• Learning and development programs and professional growth opportunities
• Wellness and home office stipends
• Complimentary access to the Scribd, Inc. suite of products
• Enterprise access to leading AI tools

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed