Senior Manager, TD Premier - Performance Insights and Strategic Planning

TD Bank•Charlotte, NC

2d•Onsite

About The Position

The Senior Manager, TD Premier - Performance Insights and Strategic Planning manages a team of Business Insights & Analytics specialists and partners with internal stakeholders to understand business objectives, identify data and information needs and improvement opportunities, and inform business decisions and strategies. The role supports TD Premier, a Retail Program focused on relationship banking, proactive advice, and elevated service for Mass Affluent customers, with collaboration across Retail and Wealth. The position provides people-management leadership and oversees a complex reporting and analytics function. It partners with leadership on portfolio and financial management, facilitates strategic discussions, develops longer-range plans, and guides the team in delivering fact-based insights and recommendations. The role also oversees analysis, test-and-learn initiatives, risk and regulatory compliance processes, and the implementation of remediation plans. It builds an engaged, inclusive, high-performing team and supports colleague development and organizational change.

Requirements

At least 7 years of relevant experience, or progressive project work experience with a graduate degree; higher-degree education and research tenure may be counted toward experience.
Ability to manage and lead a team of Business Insights & Analytics professionals or specialists.
Ability to collaborate with business partners, understand business problems, and provide fact-based analytical advice.
Ability to use data systems and data from various sources to develop analytics, insights, and solutions.
Ability to translate complex data into clear recommendations for business and executive audiences.
Experience or capability in strategic planning, business analysis, reporting, and supporting business decisions.
Ability to identify, manage, and escalate risks and support regulatory compliance and effective controls.

Nice To Haves

Undergraduate degree or advanced technical degree, such as in mathematics, physics, engineering, finance, or computer science.
Graduate degree.

Responsibilities

Manage, hire, develop, and retain a team of Business Insights & Analytics professionals; set goals, manage performance and compensation decisions, and address disciplinary matters as required.
Oversee a large or highly complex reporting function for an area with significant risk, complexity, or scope.
Partner with leadership on portfolio and financial management, identify emerging trends and operational efficiencies, and provide thought leadership for strategic discussions and plans.
Set operational team direction and collaborate with partners to execute shared goals and longer-range plans.
Work with business partners to understand business problems, prioritize ad hoc analysis, and provide fact-based analytical advice aligned with strategy.
Manage escalated client issues and collaborate with internal partners to resolve or minimize business problems.
Present or contribute to presentations of insights for executive leaders and business partners, and guide the team on emerging tools, techniques, methods, and information visualization.
Use data systems and sources, and organizational knowledge of data capabilities, to develop and deliver business analytics and insights.
Oversee ongoing analysis for a business line or functional area using internal and external data; support key initiatives and programs.
Design test-and-learn approaches for programs or scenarios, develop business-specific plans, and align work and resources to objectives.
Identify business growth opportunities, potential use cases, and value drivers; bring forward recommendations based on issues, trends, and opportunities.
Translate complex data into clear, concise recommendations and contribute to achieving business strategy, goals, and objectives.
Identify and manage risks, escalate non-standard or high-risk activities, oversee risk and regulatory compliance monitoring, and ensure controls and processes are effective.
Lead or facilitate action and remediation plans addressing performance, risk, or governance issues; stay current on emerging issues and regulatory requirements.
Build an engaged, diverse, inclusive, and high-performing team; support colleague growth, timely feedback, recognition, coaching, learning, and collaboration.
Lead teams through change, foster psychological safety and innovation, develop plans aligned with enterprise priorities, and manage employees in compliance with HR policies and guidelines.