Senior Manager, TD Premier - Performance Insights and Strategic Planning

TD•Boston, MA

3d•$115,440 - $186,160

About The Position

The Senior Manager, Analytics & Insights manages a team of Business Insights & Analytics specialists and works with internal stakeholders to understand business objectives, identify data and information needs, find opportunities for improvement, and inform business decisions and strategies. The role supports TD Premier, a Retail Program focused on relationship banking, proactive advice, and service for Mass Affluent customers, with collaboration across Retail and Wealth. The position provides people-management leadership and oversees a large or complex reporting function. It partners with senior leaders on portfolio and financial management, strategic planning, operational efficiency, and emerging opportunities. The role leads strategic discussions, provides thought leadership and recommendations to executive audiences, and guides longer-range planning for the functional area. The manager leads analytical work using internal and external data, develops plans and test-and-learn approaches, and translates complex information into clear recommendations. The role also oversees risk management, regulatory compliance, controls, and remediation activities, while building an engaged, inclusive, high-performing team and supporting colleague development.

Requirements

At least 7 years of relevant experience, or an advanced degree with research tenure and/or progressive project work experience that may be counted toward the experience requirement.
Experience managing Business Insights & Analytics professionals or specialists.
Ability to use data and analytical judgment to develop solutions, recommendations, and business insights.
Ability to collaborate with business partners and communicate complex analytical findings clearly to executive audiences.
People-management, leadership, and team-development capabilities.

Nice To Haves

Undergraduate degree or advanced technical degree, such as in mathematics, physics, engineering, finance, or computer science.
Graduate degree.
Knowledge of relevant data capabilities, analytical tools, techniques, methods, and information visualization.

Responsibilities

Hire, develop, and manage Business Insights & Analytics staff, including setting goals, managing performance and compensation decisions, promoting teamwork, and addressing disciplinary matters as needed.
Oversee a large, complex, and diverse reporting function for an area of significant risk, complexity, or scope.
Partner with leaders on portfolio and financial management, strategic planning, emerging trends, operational efficiencies, and opportunities across business and enterprise areas.
Facilitate strategic discussions and provide thought leadership and recommendations to executive audiences.
Set operational team direction and collaborate with others to achieve shared goals, including longer-range planning.
Ensure the team collaborates with business partners to understand problems and provide fact-based analytical advice aligned with strategy and shareholder value.
Manage escalated client issues and priorities, working with appropriate teams to resolve or minimize business problems.
Review or contribute to presentations of insights for executive leaders and business partners, and guide the team on emerging tools and methods for presenting or visualizing information.
Collaborate with business partners to shape and prioritize ad hoc analysis.
Leverage organizational data systems and sources to develop solutions to business problems and deliver analytics and insights.
Oversee ongoing analysis for a business line or functional area using internal and external data.
Support effective execution of key initiatives and programs, and design test-and-learn approaches for programs or scenarios.
Develop business-specific plans and align work and resources to business objectives.
Identify growth opportunities, use cases, and value drivers; bring forward recommendations based on data and judgment.
Lead the development of frameworks that translate complex data into concise recommendations.
Support achievement of business strategy, goals, and objectives.
Identify and manage organizational risks, escalate non-standard or high-risk activities, and oversee risk identification, monitoring, regulatory compliance, and controls.
Lead or facilitate implementation of remediation plans addressing performance, risk, or governance issues, and assess the potential impact of emerging issues and regulatory requirements.
Build and sustain an engaged, diverse, inclusive, and high-performing team; recruit and develop talent, provide feedback and coaching, recognize colleagues, and support colleague well-being and career growth.
Lead teams through change, foster psychological safety and knowledge sharing, and encourage innovation and collaboration.
Develop annual and long-term plans and strategic priorities aligned with enterprise priorities, set team objectives, conduct Quarterly Check-Ins, and manage employees in accordance with HR policies and procedures.