Senior Manager, Systems Projects (Salesforce)

Los Angeles County Metropolitan Transportation Authority • Los Angeles, CA

14d • Onsite

About The Position

This position leads a team responsible for the management, support, maintenance, and continuous improvement of Salesforce systems and software operations. Oversees system performance, operational support, stakeholder engagement, and process improvement to ensure Salesforce solutions are reliable, secure, and aligned with business objectives.

Requirements

• Bachelor's Degree in Computer Science, Information Systems, Business Administration, Public Administration, or a related field
• Six years of relevant experience or three years of relevant supervisory-level experience on a large-scale computer system in a specified application area, requiring at least two years specialized experience in area of assignment
• A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions
• Knowledge of Project management SDLC (Software Development Life Cycle)/PMLC methodologies and best practices supporting all stages of the project management life cycle, including initiation, planning and design, implementing, monitoring and controlling, and closure
• Knowledge of Theories, principles, and best practices of information technology communications infrastructure, including LANs (Local Area Networks), WANs (Wide Area Networks), radio, video, microwave, telephone, security systems, etc.
• Knowledge of Theories, principles, and best practices of information technology business software applications and databases, and client/server software architectures
• Knowledge of Communication planning, developing, and delivering presentations and report writing
• Knowledge of Contract administration, budgeting, and procurement for public agencies
• Knowledge of Modern management theory
• Knowledge of ITIL (Information Technology Infrastructure Library) framework
• Knowledge of COBIT (Control Objectives for Information and Related Technology) framework
• Skill in End-to-end management of IT projects serving in the role of primary Project Manager
• Skill in New system development and current system support in designated information technology areas
• Skill in Managing large-scale projects from inception to culmination
• Skill in Quickly analyzing information and situations, identifying issues and underlying causes, resolving problems efficiently, and evaluating outcomes
• Skill in Determining strategies to achieve goals
• Skill in Communicating effectively orally and in writing
• Skill in Interacting professionally with various levels of employees and outside representatives
• Skill in Supervising, training, and motivating assigned staff
• Ability to Analyze and direct the design of complex data systems in assigned technical system areas
• Ability to Lead and direct groups to establish and accomplish goals and objectives
• Ability to Exercise sound judgement and creativity in decision making and problem solving
• Ability to Supervise assigned staff assigned regarding PMO projects/ tasks
• Ability to Evaluate and establish appropriate priorities
• Ability to Meet tight time constraints and deadlines
• Ability to Multi-task and maintain focus on objectives
• Ability to Research, compile, analyze, interpret, and disseminate information
• Ability to Exercise appropriate judgment in answering questions and releasing information
• Ability to Understand, interpret, and apply laws, rules, regulations, policies, procedures, contracts, budgets, and labor/management agreements
• Ability to Plan financial and staffing needs
• Ability to Develop and manage budgets
• Ability to Read, write, speak, and understand English

Nice To Haves

• Master's Degree in a related field
• PMP (Project Management Professional) Certification and/or ITIL Certification
• Experience managing and supporting Salesforce or other enterprise application platforms, including experience leading technical teams and supervising staff
• Experience partnering with business stakeholders and leadership to prioritize operational needs and ensure Salesforce solutions support business objectives
• Experience managing Salesforce systems and software operations, including application support, maintenance, release management, issue resolution, and Agile methodologies
• Experience administering and supporting Salesforce, including configuration, security, integrations, deployment, and platform governance
• Experience overseeing and leading a software development team in areas such as running ceremonies (standups, sprint planning, retrospectives), removing blockers, and driving Agile delivery for a Salesforce team

Responsibilities

• Provides project management services to lead, administer, and ultimately support the successful delivery of information technology projects
• Manages projects supporting major software systems and/or infrastructure communications systems, including networks, communications, business productivity, and security systems
• Provides oversight and management of technical staff and supports the Director, Project Systems in activities related to the project deliverables for Information Technology (IT) systems and infrastructure
• Understands and follows a Project Management Life Cycle (PMLC) methodology to successfully deliver technology projects
• Works with key stakeholders to develop and prepare key integral project management documents, including business cases, project charters, budget, project requirements, scope of work, budget, procurement documents, project plans and schedules, and test and training plans
• Reviews and analyzes new project requests and justifications for new and expanded programs
• Gathers requirements to support the development of project scope of work
• Interfaces with vendors for information and cost estimates
• Prepares solicitation documents for request for proposals, including cost estimates, scopes of work, evaluation process, etc.
• Participates in selection and negotiation processes for hiring of outside contractors
• Develops departmental plans and schedules
• Monitors, tracks, and evaluates work progress
• Tracks budget and actual costs
• Authorizes payment for equipment, professional services, and licensing related to the project deliverables
• Allocates assigned staff and other resources required to meet objectives
• Serves as the liaison between group departments, external vendors/providers of IT, and Metro executives
• Communicates updates, change orders, status, issues, and risk with the project stakeholders
• Consults with stakeholders to clarify and solve systems development needs and problems; establishes priorities and schedules to ensure stakeholder satisfaction
• Implements problem resolution programs and tracks project issues
• Presents plans, project status, and progress against milestones in oral and written reports to the Project Management Office (PMO) and executive management
• Facilitates governance and strategic planning
• Ensures conformance with federal and state regulations
• Researches and evaluates new technology software and hardware
• Participates on various committees and task forces
• Conducts special projects and studies and presents related reports
• Participates in the department's information security, disaster recovery, and safety programs
• Communicates and implements safety rules, policies, and procedures in support of the agency's safety vision and goals; and maintains accountability for the safety performance of all assigned employees
• May be required to perform other related job duties

Benefits

• Metro provides reasonable accommodation to enable individuals with disabilities to perform the essential functions
• Metro is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, ancestry, national origin, gender, marital status, sexual orientation, religion, age, veteran status, or disability.
• Metro does not deny participation in the application process to anyone with prior justice system involvement, in line with Fair Chance hiring practices.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior