Senior Business Systems Analyst (SalesForce)

TD•Toronto, ON

1d•CA$81,600 - CA$115,200•Onsite

About The Position

This role involves leading, analyzing, documenting, and managing business requirements throughout the lifecycle of an initiative, aligning with business needs and strategies. The Senior Business Systems Analyst will act as a conduit between business and technology stakeholders, ensuring requirements are clearly understood and meet customer needs. They will also be responsible for identifying and managing risks, supporting change management, and providing subject matter expertise in Salesforce and related systems. The position reports to a Manager or Practice Lead and requires independent work while also coaching team members.

Requirements

Undergraduate degree
5-7+ years related business analysis experience
Proven project experience in Saleforce

Nice To Haves

Experience working in Agile
Experience working in nCINO

Responsibilities

Lead, analyze, document, and manage business requirements throughout the lifecycle of an initiative in alignment with the business needs and strategies.
Lead, analyze, document, and manage requirements with stakeholders by applying a variety of techniques to probe, elicit, challenge, understand, and gain consensus on requirements.
Identify, document, and validate current state processes and support stakeholders to design the desired future state; provide recommendations and/or direction based on the end-to-end customer experience when making decisions.
Ensure business processes/systems impacted by requirements are analyzed and the acceptance criteria clearly demonstrates the changes to business process/systems to meet customer needs.
Work with Change Management to assess and ensure that customer and employee experience / stakeholder impacts are appropriately identified and managed.
Ensuring that requirements-related dependencies and constraints are documented by bridging the communication between business and technology stakeholders.
Working with relevant stakeholders on defining acceptance criteria sufficiently for testing and supporting the development of test scripts and subsequent testing of developed solutions (as appropriate), including communication of issues and resolution.
Manage the traceability of business requirements.
Leverage specialized domain, product, and systems knowledge to have a thorough understanding of the business, product, and vision; provide business/product subject matter expertise as well as recognize and drive the focus toward business value.
Promote innovation by applying subject matter expertise to generate forward-thinking ideas as well as critical thinking to find opportunities for improvement.
Ensure timely notification and escalation of possible issues/problems while assessing options and recommendations for prompt resolution.
Ensure work meets associated regulatory and framework controls, standards, and best practices.
Effectively communicate with stakeholders to ensure alignment to delivery framework and objectives.
Apply analytical skills to effectively understand business problems, impacted stakeholders, and proposed solutions to ensure alignment to TD's risk appetite.
Identify, document, and actively manage material risks and issues, escalating to appropriate leadership when necessary to ensure the timely and unimpeded progress of work.
Promptly manage concerns from stakeholders and ensure timely and effective problem resolution.
Support change management planning and activities, including those that ensure operational readiness.
Support implementation and post-implementation planning and activities.
Support Request for Information (RFI) or Request for Proposal (RFP) planning and activities, when required.
Provides support/oversight and guidance in the delivery of requirements with focus on quality, reusability, scalability, and innovation.
Adhere to the TD Code of Conduct.
Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest.
Provide thought leadership and/ or industry knowledge for own area of expertise in own area and participate in knowledge transfer within the team and business unit.
Keep current on emerging trends/ developments and grow knowledge of the business, related tools and techniques.
Participate in personal performance management and development activities, including cross training within own team.
Keep others informed and up-to-date about the status / progress of projects and / or all relevant or useful information related to day-to-day activities.
Contribute to team development of skills and capabilities through mentorship of others, by sharing knowledge and experiences and leveraging best practices.
Lead, motivate and develop relationships with internal and external business partners / stakeholders to develop productive working relationships.
Contribute to a fair, positive and equitable environment that supports a diverse workforce.
Act as a brand ambassador for your business area/function and the bank, both internally and/or externally.
Experienced in business analysis, and delivery execution practices and standards.
Experienced and acts as a conduit for business and user interaction with technology.
Leveraging specialized domain, product, and systems knowledge, ensure business processes/systems impacted by the requirements are analyzed and the acceptance criteria are well understood and clearly demonstrate changes to business process/systems meet customer needs.
Proactively identifies risks and impediments and leads problem resolution.
Leads the identification, maintenance and reporting of traceability of requirements.
Works independently as the senior or lead business analyst and coaches and guides members within area of expertise.
Leads the Requirements Management for moderate to high complexity/risk initiatives.
Possesses discipline, rigor skills and subject matter knowledge to the requirements elaboration and validation process.
Supports the identification, maintenance and reporting of traceability of requirements.
Identifies and leads problem resolution for complex issues at all levels.