(USA) Senior Manager, Supply Chain Management - Fulfillment & Reverse , Onboarding & Training
About The Position
The Senior Manager, Supply Chain Management - Fulfillment & Reverse , Onboarding & Training is responsible for end-to-end ownership of onboarding and capability development programs across both salaried leaders and hourly associates in the Fulfillment and Reverse network. This role defines, builds, and scales structured learning systems that ensure all associates—hourly and salaried—are prepared to execute safely, efficiently, and consistently from day one. This leader operates as the central owner of workforce capability and readiness, ensuring onboarding and training programs are aligned to operational standards, tools, and evolving business needs. They design scalable, role-based learning experiences that translate standards into practical execution, reduce variability, and accelerate time-to-productivity across Fulfillment and Reverse network. Additionally, this role establishes mechanisms to measure training effectiveness, identify capability gaps, and continuously improve performance outcomes across the network.
Requirements
- Bachelor’s degree in Logistics, Supply Chain, Business, or related field and 4 years’ experience in logistics, distribution, transportation, or related area OR 6 years’ experience in logistics, distribution, transportation, or related area.
- 2 years’ experience with advanced functionality of Microsoft Office.
Nice To Haves
- Dispatch, Fleet Management, Network Analysis, Retail Logistics Operations
- Masters: Business, Masters: Logistics, Masters: Supply Chain
- Project Management - Project Management Professional - Certification
- Six Sigma - Certification
Responsibilities
- Own end-to-end onboarding and training strategies across the Fulfillment and Reverse network
- Design and scale onboarding programs that drive rapid ramp, execution readiness, and consistent in-role performance
- Build role-specific learning journeys aligned to operational standards, safety requirements, and leadership expectations
- Partner cross-functionally to ensure training reflects current processes, systems, and business priorities
- Translate complex operations and workflows into clear, structured, and actionable training content
- Define and deploy scalable training models (on-the-job, digital, instructor-led), supporting diverse learning needs
- Establish and track key performance metrics (e.g., time-to-productivity, quality, safety, retention, leadership readiness)
- Drive consistency in training execution across sites, reducing variability in onboarding quality and outcomes
- Ensure alignment across training content, job aids, better way guides, SOPs, and tools as a single source of truth
- Leverage digital platforms and AI-enabled tools to enhance training delivery, personalization, and engagement
- Continuously refine training programs based on performance data, audit insights, and field feedback
- Deliver executive-ready reporting on training effectiveness, workforce readiness, capability gaps, and performance improvement opportunities
- Partner with field leaders to ensure training is practical, relevant, and impactful
Benefits
- Medical, vision and dental coverage
- 401(k)
- Stock purchase
- Company-paid life insurance
- PTO (including sick leave)
- Parental leave
- Family care leave
- Bereavement
- Jury duty
- Voting
- Short-term and long-term disability
- Company discounts
- Military Leave Pay
- Adoption and surrogacy expense reimbursement
- Live Better U (Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.)
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What This Job Offers
Job Type
Full-time
Career Level
Senior
