Senior Manager, StratOps - Office of the COO/CPO

ServiceNow•Santa Clara, CA

About The Position

ServiceNow is seeking a Senior Manager, StratOps to join the Office of the COO/CPO. Reporting to the Senior Director and Chief of Staff to the CPO & COO, this role combines program ownership with strategy and operations partnership. The Senior Manager will run the office’s operating rhythm, turn data into timely insights that strengthen management decisions, and lead initiatives that need clear ownership and execution. This high-visibility role works directly with the CPO & COO and their leadership team, as well as partners across Communications, Corporate Strategy, Finance, and HR. The position helps the office move faster and expand the CPO & COO’s impact as ServiceNow evolves toward an AI-native future.

Requirements

At least 7 years of relevant work experience, or at least 4 years of experience after an MBA or equivalent.
Experience preferably in strategy and operations, management consulting, business operations, program management, or a Chief of Staff office at a technology company.
Experience leveraging AI or critically considering how to integrate it into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, reviewing AI-derived insights, or exploring AI’s potential impact on a function or industry.
Strong analytical skills and the ability to turn incomplete data into a clear, defensible answer quickly.
Proficiency in Excel, PowerPoint, and BI tools such as Tableau or Power BI.
A proven track record of managing cross-functional programs end to end, from scoping through execution and closure.
Excellent written and verbal communication skills, including experience creating executive-level materials and narratives.
Ability to influence without authority and build trusted relationships with senior leaders and cross-functional partners.
Sound judgment and discretion when handling proprietary information.
Self-starter who thrives in fast-paced environments and is willing to roll up their sleeves.
Knowledge of the SaaS space and enterprise software business models.

Responsibilities

Run the operating rhythm of the Office of the CPO/COO in partnership with the Chief of Staff.
Capture decisions, actions, and owners from forums and drive them through resolution across functions.
Lead cross-portfolio and APEX-organization-wide strategic and programmatic initiatives, applying strong project management discipline and coordinating execution across functions.
Provide rapid, evidence-based insights for strategic and operational decisions by gathering data, validating hypotheses, sizing impact, and pressure-testing proposals.
Help shape the CPO & COO’s internal and external voice across channels, partnering with Communications on thought leadership strategy, speaking opportunities, and content preparation.
Partner with the Customer Advocate team to develop executive and customer narratives.