Senior Manager, StratOps - Office of the COO/CPO

ServiceNow•Santa Clara, CA

13h•$165,500 - $289,600

About The Position

ServiceNow is seeking a Senior Manager, StratOps to join the Office of the COO/CPO. The role is equal parts program owner and strategy and operations partner, responsible for running the office’s operating rhythm, turning data into timely insights that sharpen management decisions, and driving initiatives that require clear ownership. This is a high-visibility role working directly with the CPO and COO, their leadership team, and partners across Communications, Corporate Strategy, Finance, and HR. The role helps the office move faster and expand the CPO and COO’s impact as ServiceNow evolves toward an AI-native future. It reports to the Senior Director and Chief of Staff to the CPO & COO.

Requirements

7+ years of relevant work experience, or 4+ years of experience post-MBA or equivalent.
Strong analytical skills and the ability to turn incomplete data into a clear, defensible answer quickly.
Proficiency in Excel, PowerPoint, and BI tools such as Tableau or Power BI.
A proven track record of managing cross-functional programs end to end, from scoping through execution and closure.
Excellent written and verbal communication skills, including experience developing executive-level materials and narratives.
Ability to influence without authority and build trusted relationships with senior leaders and cross-functional partners.
Sound judgment and discretion when handling proprietary information.
Self-starter who thrives in fast-paced environments and is willing to roll up their sleeves.
Knowledge of the SaaS space and enterprise software business models.
Experience leveraging or critically considering how to integrate AI into work processes, decision-making, or problem-solving.

Nice To Haves

Experience in strategy and operations, management consulting, business operations, program management, or a Chief of Staff office at a technology company.

Responsibilities

Partner with the Chief of Staff to the CPO & COO and run the operating rhythm of one of ServiceNow’s most senior teams.
Capture decisions, actions, and owners from forums and drive them through to resolution across functions.
Guide cross-portfolio and APEX-organization-wide strategic and programmatic initiatives, applying strong project management discipline and driving execution across functions.
Provide rapid, evidence-based insights to inform strategic and operational decisions by gathering relevant data, validating hypotheses, sizing impact, and pressure-testing proposals.
Help shape the CPO & COO’s internal and external voice across channels in partnership with Communications, including thought leadership strategy, speaking opportunities, and content preparation.
Partner with the Customer Advocate team to develop executive and customer narratives.