Deloitte Greenhouse - Senior Manager, Strategic Relationship Management - 30 Rock

Deloitte•New York, NY

88d•$124,600 - $255,900•Onsite

About The Position

The Deloitte Greenhouse® has been instrumental in helping thousands of executives and teams tackle their most challenging business problems. It takes specialized skills, proven best practices, and deft executive facilitation to deliver results that are anything but business-as-usual. Our teams design both physical and virtual environments that enable leaders and their teams to reach their desired outcomes together. We are passionate about helping executive teams overcome their most critical challenges. As a Deloitte Greenhouse® Experience team member, you will have the opportunity to create bespoke, immersive, innovative, and impactful experiences (“labs”) for client teams across industries. Experiences are powerful enablers for Deloitte teams to accelerate their account relationships and business objectives with key clients, and you will partner closely with Deloitte’s senior leaders to catalyze these opportunities. You will be part of a team that is committed to the growth of all members, to maintaining a customer-centric mindset, and to cultivating a culture that is learning oriented, passionate, and supportive.

Requirements

Creating trusted relationships with key stakeholders within and outside the organization, and identifying new strategic relationships
Creating a culture of customer service and continuously looking for ways to add value
Managing multiple workstreams
Thriving in environments with changes, unknowns, risks, and uncertainty
Making decisions quickly and confidently, even with incomplete information
Coaching, mentoring, motivating, inspiring, and developing team members
Supporting and guiding teamwork, collaboration, and conflict management
Actively listening, asking penetrating questions, and real-time conversation synthesis
Persuading decision-makers to achieve win-win outcomes
Diagnosing problems using formal problem-solving tools and techniques
Examining business needs to identify opportunities or obstacles, and analyzing complex business issues to develop solutions
Applying strategies, tools, and techniques to foster the learning and development of innovative thinking
Innovation in experience delivery and ability to adopt of new skills and technologies to continually elevate the client experience
Ability to work independently and collaborate as part of a team
Effective written and verbal communication skills
Ability to build and sustain professional relationships
Ability to lead projects or workstreams
Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
Strong interpersonal skills and professional demeanor
Ability to meet deadlines
Ability to mentor and provide clear guidance to others
Bachelor's Degree
10+ years of relevant work experience; at least 3 years of client service experience
Strong executive presence, as well as strong writing and oral presentation skills
Excellent facilitation skills with ability to manage pivots in the moment
Well-developed analytical skills - ability to synthesize group discussions into concise / concrete bullet points and help steer abstract dialogue into actionable themes
Limited immigration sponsorship may be available
Ability to travel up to 25%, on average, based on the work you do and the client and industries that you serve
Residency near the 30 Rockefeller Plaza offices in NYC with the ability to be in-office an average of 3 days per week

Nice To Haves

Advanced Degree

Responsibilities

Fostering a collaborative, customer-centric, and inspiring environment with a focus on mentorship, development, and well-being.
Building and managing relationships with clients and Deloitte account teams.
Supporting the site lead with business development, strategic account partnership and stakeholder engagement.
Maintaining accountability for experience designs, including providing feedback to drive the design forward and build the design capabilities and creativity of the delivery team, identifying appropriate subject matter advisors and IP, conducting pre-lab interviews, and ensuring an immersive experience for participants.
Serving as the lead facilitator, actively engaging all participants, synthesizing key insights during facilitation, and ensuring an exceptional experience for all participants.
Overseeing the project management for all assigned labs, which includes providing support and guidance to lab teams in setting and tracking milestones and identifying and resolving risks.
Supporting national or local special projects, testing creative and innovative approaches that could be leveraged in the Deloitte Greenhouse® portfolio and assisting the site lead with team and operations management.