Senior Manager, Solution Engineering Mid-Market Commercial

Salesforce•Chicago, IL

16h•$171,710 - $252,630•Hybrid

About The Position

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Requirements

Frontline Leadership Experience leading and developing high-performing customer-facing technical teams in a fast-paced, matrixed environment.
Strong presentation, storytelling, and communication skills. Ability to influence customer conversations, support executive engagements, and coach teams on delivering compelling business and technical narratives.
Strong understanding of pipeline management, customer engagement strategies, forecasting discipline, and scalable execution within a commercial business.
Understands enterprise-level strategic selling and customer engagement best practices while recognizing the speed, pragmatism, and operational scale required to succeed in a commercial environment.
Passion for AI, automation, platform transformation, and modern customer engagement strategies. Excited about helping teams and customers navigate the shift toward Agentforce and AI-powered workflows.
Comfortable building new motions, simplifying complexity, driving consistency, and operationalizing best practices across teams and pods.
Strong foundation in enterprise technology, cloud platforms, integrations, AI solutions, and modern digital engagement strategies.

Responsibilities

Lead, coach, and develop a team of Solution Engineers across the Commercial Mid-Market business.
Foster a culture of accountability, innovation, collaboration, and customer obsession while driving high performance across the organization.
Serve as a strategic partner to Sales AVPs and Pod leadership by aligning technical resources to business priorities, improving execution rigor, and helping teams navigate complex customer opportunities.
Act as a customer-facing leader on strategic engagements, workshops, executive meetings, and key presentations.
Help teams connect Salesforce innovation to measurable business outcomes through compelling storytelling and solution visioning.
Support teams on complex opportunities by helping shape account strategy, technical positioning, competitive differentiation, and customer engagement plans.
Drive consistency and execution excellence across the business.
Drive operational rigor across the team through inspection, forecasting discipline, resource alignment, and scalable execution frameworks.
Leverage data and AI-driven insights to identify risks, coaching opportunities, and execution gaps.
Encourage adoption of AI-enabled workflows and modern Solution Engineering practices that improve productivity, speed, quality, and customer engagement across discovery, demos, presentations, and account planning.
Develop future leaders and top technical talent through active coaching, career development, feedback, and mentorship.
Build an inclusive and high-performing team culture focused on continuous learning and growth.
Drive a solutions approach focused on customer value realization, scalable platform strategy, and rapid business alignment.
Help teams leverage demonstrations, prototypes, and AI-enabled workflows to accelerate customer confidence and decision-making.