Senior Manager, Solution Engineering

Salesforce•New York, NY

3d•$188,860 - $252,630•Hybrid

About The Position

This role focuses specifically on our SMB (Small Business) segment—the engine of innovation and one of the fastest-growing parts of the Salesforce ecosystem. In this role, you will lead a team of Solution Engineers who act as strategic partners to growing businesses, helping them navigate digital transformation and connect with their customers in entirely new ways. The Small Business SE organization is built on a "Founder Mentality." We hire leaders who are comfortable navigating shifting priorities with grace and who view complex business challenges as opportunities to be creative. Your mission is to turn cutting-edge technology — including Agentforce and Data 360 — into measurable growth for our customers.

Requirements

5+ years of experience in a leadership role within strategy, management consulting, or sales organizations, with expertise in pre-sales and project delivery.
Treat the business as your own and lead with empathy, modeling calm and focus even during complex projects.
Proven ability to evaluate and reshape existing teams while mentoring individuals to achieve their full potential.
Strong technical background with 5+ years in Solution Engineering, Consulting, or similar roles.
Deep understanding of the "build"—from data strategy and IT architecture to AI workflows—with the ability to coach your team on technical details.
Deep knowledge of design thinking and human-centered approaches to innovation; you move beyond features to focus on business transformation and ROI.
Hands-on leadership style with a willingness to be "in the trenches" alongside your team on customer engagements.
Strong analytical and negotiation skills, particularly when engaging at the C-level.
Data fluency with adoption metrics, consumption ACV, and ROI analysis.

Responsibilities

Guide SMB customers through their digital journeys, offering strategic counsel on AI adoption and achieving long-term success.
Build and nurture a diverse team of Solution Engineers, fostering a culture of technical excellence where the team is deeply committed to quality and continuous learning.
Partner with Sales leadership to develop targeted plays and reusable assets, codifying wins into playbooks that drive Salesforce's transformation into the #1 AI Platform.
Ensure your team designs and demonstrates impactful solutions that resonate with SMB needs, leading "CIO-style" executive conversations and high-stakes Proof-of-Concept delivery.
Collaborate with Sales leadership to communicate Salesforce's transformational value and execute growth plans aligned with our strategic vision.
Lead the team in activating Data Cloud and Agentforce in key accounts, overseeing POC delivery and activation programs that drive measurable business impact.
Maintain excellence standards where every team member continuously develops their knowledge in AI, architecture, and business process integration.
Support customer engagements by facilitating discussions at both the executive level and deep technical conversations with Heads of IT.