(USA) Senior Manager, Software Engineering
About The Position
This Senior Manager, Software Engineering position is responsible for leading the engineering strategy, development, modernization, and operational excellence of enterprise CRM applications that enable Customer Care associates to efficiently support customers across channels. The role leads the engineering team with end-to-end ownership of architecture, development, delivery, scalability, and reliability, while partnering with Product, Business, and Engineering teams to deliver scalable CRM capabilities. This leader drives engineering excellence and platform modernization while developing a high-performing team through strong technical leadership, coaching, and mentoring. The Customer Care Technology team delivers outstanding service experiences to millions of Walmart customers and agents globally. Comprising software engineers, data scientists, and machine learning experts, the team advances GenAI technology within complex enterprise systems. As part of Walmart Global Tech’s Corporate Tech & Services, it collaborates closely with product, business, and UX partners to drive measurable business outcomes. Focused on innovation, reliability, and scalability, the team leverages cloud-native architectures and AI agents to enhance operational excellence and customer impact, supporting Walmart’s mission to help customers save money and live better.
Requirements
- Strong technical judgment and experience with enterprise-scale architectures, distributed systems, APIs, cloud technologies, DevOps, and CI/CD, with a focus on scalability, reliability, security, and performance.
- Strong people leadership with experience building, coaching, and developing high-performing engineering teams.
- Excellent cross-functional collaboration and communication skills with Product, Business, and Engineering leaders.
- Demonstrated success in stakeholder management, coordinating cross-functional teams to deliver complex technical projects on time.
- Proficiency in project management, milestone tracking, and capacity planning to drive operational excellence.
- Bachelor's degree in computer science, computer engineering, computer information systems, software engineering, or related area and 5 years’ experience in software engineering or related area.
- 7 years’ experience in software engineering or related area.
- 2 years’ supervisory experience.
Nice To Haves
- Experience with AI/GenAI-enabled CRM or Customer Care solutions is a plus.
- Master’s degree in computer science, computer engineering, computer information systems, software engineering, or related area and 3 years' experience in software engineering or related area.
- Background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly.
- Knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart’s accessibility standards and guidelines for supporting an inclusive culture.
Responsibilities
- Lead engineering teams responsible for the development, modernization, and support of enterprise CRM applications.
- Own end-to-end technical delivery, including architecture, development, testing, deployment, reliability, and operations.
- Partner with Product, Business, UX, and Architecture teams to deliver scalable CRM capabilities and integrations.
- Drive CRM modernization and migration from legacy platforms while building reusable, extensible solutions.
- Ensure engineering excellence across quality, security, performance, CI/CD, automated testing, and observability.
- Manage technical dependencies, delivery risks, and operational issues while ensuring platform stability and scalability.
- Build and develop a high-performing engineering team through hiring, coaching and performance management.
- Drive technical strategy and roadmap execution while communicating priorities, progress, and risks to leadership.
Benefits
- Competitive pay
- Performance-based bonus awards
- Medical coverage
- Vision coverage
- Dental coverage
- 401(k)
- Stock purchase
- Company-paid life insurance
- PTO (including sick leave)
- Parental leave
- Family care leave
- Bereavement
- Jury duty
- Voting leave
- Short-term disability
- Long-term disability
- Company discounts
- Military Leave Pay
- Adoption and surrogacy expense reimbursement
- PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes
- Live Better U (Walmart-paid education benefit program for full-time and part-time associates)
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What This Job Offers
Job Type
Full-time
Career Level
Senior
