Senior Manager, Software Engineering - Agentforce

Salesforce•San Francisco, CA

2d•$207,800 - $285,800

About The Position

Salesforce is seeking a technically strong, highly collaborative, and accomplished Senior Engineering Manager to join the Agentforce Voice team. This role involves managing and leading software engineering teams working on applications in Go, Python, and Java across core and off-core platforms. The ideal candidate will drive feature execution, make critical product decisions, mentor engineers, and foster a culture of technical excellence and diversity. This position also involves participating in architecture discussions, cross-functional coordination, customer meetings, and refining on-call processes to ensure high availability.

Requirements

10+ years of hands-on experience building, scaling, and maintaining large scale, complex distributed systems and / or full stack software applications in the B2B (or B2C) SaaS space that operate 24x7.
3+ years of experience managing managers and architects.
In-depth working knowledge of at least one object-oriented compiled language (Java, C++, etc).
Excellent debugging and problem-solving skills.
Solid understanding of SDLC, and best practices in design, development, testing, and deployment.
Experience with Agile development methodologies.
Strong verbal and written communication skills, organizational and project management skills.
Ability to work effectively in a distributed team setting.
A related technical degree required.

Nice To Haves

ASR, TTS, Voice to Voice Models, Telephony, SIP and PSTN technologies.
Working knowledge of building B2B or B2C SaaS applications / microservices using cloud providers such as AWS, GCE, or Azure.
Experience in Artificial Intelligence (AI) technologies such as Machine Learning, Deep Learning, Natural Language Processing (NLP), Voice Recognition (ASR), etc.
Some Salesforce developer platform/administration exposure is nice to have.

Responsibilities

Drive the execution and delivery of features by collaborating with many cross-functional teams, architects, product owners, and engineers.
Make critical decisions that attribute to the success of the product.
Proactively foresee issues and resolve them before they happen.
Build, mentor, manage, inspire, and retain software engineering teams.
Oversee Sprint Planning and stand-ups of multiple engineering teams working closely with the respective ScrumMasters and Engineering managers.
Partner with the product and engineering leadership to align with objectives, priorities, tradeoffs, and risks.
Ensure teams have clear priorities and adequate resources.
Be a multiplier and have a passion for team and team members’ success.
Vocally advocate for technical excellence and help the teams make good decisions.
Participate in architecture discussions and planning.
Participate in cross-functional coordination, planning, and reviews with leads from other engineering teams.
Maintain and foster our culture by interviewing and hiring only the most qualified individuals with an eye towards diversity.
Occasionally contribute to development tasks such as code reviews, architecture reviews, and feature verifications to assist teams with release commitments, to gain understanding of the deeply technical product, as well as to keep your technical acumen.
Grow the organization and ensure that the right culture, processes, and technology investments are in place.
Participate in customer meetings helping resolve/triage customer issues and understand their use cases to help define product/engineering roadmap.
Refine and streamline on-call processes ensuring we maintain high availability SLAs.
Have a strong sense of service ownership and be responsible for service operation.