The Senior Manager, Software Engineering, is responsible for leveraging technology to deliver critical business outcomes for the Client CIO and Operations functions. Reporting to the Global Head of Software Engineering, this role partners closely with the Global Head of Technology, Client COO, CIO Leadership, Transformation Office, CIO Team, Client Operations Team, and broader Technology organization to execute on strategic priorities. This leader will manage a high-performing team of 4–7 engineers and oversee technology architecture, solution design, and end-to-end project delivery. The role includes full accountability for stakeholder engagement, execution excellence, and day-to-day leadership of the Boston-based Technology team. Success in this position requires intellectual curiosity, strong strategic thinking, and the ability to collaborate with senior stakeholders to shape vision and roadmap initiatives. The ideal candidate is committed to building and running a high-performing agile team with a strong culture of accountability and quality. Given the close partnership with business leaders, this individual must bring a flexible, entrepreneurial mindset and thrive in a fast-paced, evolving environment with complex challenges. The primary responsibility of the engineering manager is to leverage technology to deliver business outcomes. Other key responsibilities include: Build and maintain strong, trusted relationships with senior stakeholders across the CIO and Client Operations teams. Deliver measurable business value, including quantifiable financial impact, aligned to defined business outcomes. Partner closely with business leaders to define a clear technology vision and roadmap; deliver solutions aligned to strategic priorities and communicate progress effectively to stakeholders at all levels. Lead engineering teams in embedding cutting-edge Generative AI capabilities into the software development lifecycle to enhance productivity and innovation. Develop deep domain expertise to inform technology strategy, solution design, and long-term capability development. Provide oversight and direction on technology architecture and technical design to ensure scalable, secure, and future-ready solutions. Lead and manage a global team of 4–7 high-performing engineers, establishing clear roles, responsibilities, and performance expectations to maximize impact and resource efficiency. Drive productivity and operational efficiency through innovation, process optimization, and simplification of the technology stack. Oversee end-to-end delivery of technology initiatives, including third-party system implementations and internally developed solutions across the full software development lifecycle (design, development, testing, deployment, and support). Lead stakeholder management during support escalations, ensuring clear communication, alignment on impact and remediation plans, and timely resolution of critical issues. Champion industry-standard agile development and modern engineering best practices. Coach and mentor team members to support their professional growth and technical development. Collaborate effectively across geographically distributed teams, fostering alignment and high performance. Promote a culture of continuous improvement within the software engineering function. Key responsibilities may be assessed and are subject to change from time to time based on the needs of the business. The individual may be required to work overtime as needed. Additional responsibilities include: Responsible for ensuring all information security processes, policies and procedures are adhered to and any issues or concerns are raised with the Cyber Security team Ensure full compliance with all local data protection regulations and privacy controls, and any related issues are raised via the appropriate channels
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Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed