Senior Manager, Software Engineering - Agentforce Voice

Salesforce•San Francisco, CA

About The Position

Salesforce is seeking a technically strong, highly collaborative, and accomplished Senior Engineering Manager to lead software engineering teams within the Agentforce Voice team. This role involves managing and leading a team of engineers working on applications using Go lang, Python, and Java across core and off-core platforms. The ideal candidate will be passionate about the product and customers, and will drive the execution and delivery of features by collaborating with cross-functional teams, architects, and product owners. This position requires making critical decisions, proactively resolving issues, and building, mentoring, managing, inspiring, and retaining software engineering teams. The role also involves overseeing sprint planning and stand-ups, partnering with leadership to align objectives, ensuring teams have clear priorities and resources, and acting as a multiplier for team success. The Senior Engineering Manager will advocate for technical excellence, participate in architecture discussions and planning, and foster a culture of inclusion by interviewing and hiring qualified individuals with an eye towards diversity. Occasional contributions to development tasks like code reviews and architecture reviews are expected to maintain technical acumen and assist with release commitments. The role includes growing the organization, ensuring the right culture, processes, and technology investments are in place, participating in customer meetings to resolve issues and define roadmaps, and refining on-call processes to maintain high availability SLAs. A strong sense of service ownership and responsibility for service operation is essential.

Requirements

10+ years of hands-on experience building, scaling and maintaining large scale, complex distributed systems and / or full stack software applications in the B2B (or B2C) SaaS space that operate 24x7
3+ years of experience managing managers and architects
In-depth working knowledge of at least one object-oriented compiled language (Java, C++, etc)
Excellent debugging and problem solving skills.
Solid understanding of SDLC, and best practices in design, development, testing, and deployment.
Experience with Agile development methodologies
Strong verbal and written communication skills, organizational and project management skills.
Ability to work effectively in a distributed team setting.
A related technical degree required.

Nice To Haves

ASR, TTS, Voice to Voice Models, Telephony, SIP and PSTN technologies
Working knowledge of building B2B or B2C SaaS applications / microservices using cloud providers such as AWS, GCE, or Azure
Experience in Artificial Intelligence (AI) technologies such as Machine Learning, Deep Learning, Natural Language Processing (NLP), Voice Recognition (ASR), etc.
Some Salesforce developer platform/administration exposure is nice to have

Responsibilities

Drive the execution and delivery of features by collaborating with many cross functional teams, architects, product owners and engineer
Make critical decisions that attribute to the success of the product
Proactive in foreseeing issues and resolve it before it happens
Build, mentor, manage, inspire and retain software engineering teams
Oversee Sprint Planning and stand ups of multiple engineering teams working closely with the respective ScrumMasters and Engineering managers.
Partner with the product and engineering leadership to align with objectives, priorities , tradeoffs and risk
Ensure teams have clear priorities and adequate resources
Be a multiplier and have a passion for team and team members’ success
Vocally advocating for technical excellence and helping the teams make good decisions
Participating in architecture discussions and planning
Participating in cross-functional coordination, planning, and reviews with leads from other engineering teams
Maintaining and fostering our culture by interviewing and hiring only the most qualified individuals with an eye towards diversity
Occasionally contributing to development tasks such as code reviews, architecture reviews and feature verifications to assist teams with release commitments, to gain understanding of the deeply technical product as well as to keep your technical acumen.
Grow the organization and ensure that the right culture, processes, and technology investments are in place
Participate in customer meetings helping resolve/triage customer issues and understand their use cases to help define product/engineering roadmap
Refine and streamline on-call processes ensuring we maintain high availability SLAs
Have a strong sense of service ownership and be responsible for service operation