Senior Manager, Software Engineering
About The Position
The Engineering Leadership team at ServiceTitan is responsible for growing the organization and delivering product excellence. We provide exciting opportunities to make an immediate impact in our rapidly growing startup. We are quality minded, use the most modern tools on the Microsoft .NET platform, have an amazing culture, and love to solve complex problems. Over 50,000 people depend on our software to perform all their daily activities. As we accelerate our investments in AI-powered initiatives, we are looking for a Senior Engineering Manager who can lead high-impact teams, operate effectively in ambiguity, and guide the design and delivery of scalable, cross-cutting systems that span multiple domains. This role is ideal for a senior leader who combines strong people leadership with deep technical judgment, and who thrives in environments where speed, clarity, and accountability matter.
Requirements
- 7+ years of experience managing software engineering teams, including senior engineers and/or managers.
- Strong technical background with experience designing and operating complex, distributed systems used at scale.
- Proven ability to lead teams through ambiguity, balancing urgency with sound technical decision-making.
- Experience coordinating work across multiple teams, domains, or systems, aligning stakeholders toward shared outcomes.
- Excellent written and verbal communication skills, with the ability to translate complex technical topics to diverse audiences.
- Demonstrated track record of delivering high-impact, business-critical initiatives end-to-end.
Nice To Haves
- Proficiency in one or more of the following languages: C#, Java, Python, or Node.js/TypeScript (full stack only).
- Familiarity with modern engineering practices: Git, CI/CD, automated testing, observability, and performance monitoring.
- Exposure to AI-enabled or data-driven systems, or a strong interest in building intelligent, customer-facing platforms.
- Experience operating in fast-paced environments where speed, ownership, and adaptability are critical.
Responsibilities
- Establish clear, outcome-driven professional development plans with milestones for engineers and managers.
- Provide ongoing coaching through 1:1s, feedback, and active mentorship, raising the bar on both technical and leadership excellence.
- Build a strong team culture grounded in ownership, trust, psychological safety, and continuous improvement.
- Attract, hire, and retain top engineering talent in close partnership with Recruiting.
- Grow future technical and people leaders by creating opportunities for increased scope, ownership, and impact.
- Guide teams in the design, evolution, and operation of scalable, reliable, and maintainable systems, especially in areas spanning multiple services and product domains.
- Act as a senior technical leader who can dive deep into architecture discussions, review designs, and help teams navigate complex technical trade-offs.
- Ensure high standards of engineering quality, including system reliability, performance, security, and operational excellence.
- Balance short-term delivery needs with long-term technical health, actively managing technical debt and platform evolution.
- Own delivery outcomes for your teams across discovery, design, implementation, and production.
- Build, communicate, and continuously refine a clear technical and execution roadmap aligned with business and product goals.
- Drive clarity in ambiguous problem spaces by breaking down complex initiatives into actionable plans with measurable outcomes.
- Identify risks early, unblock teams, and make timely decisions to maintain momentum in fast-moving environments.
- Partner closely with Product, Design, Data, and other Engineering teams to deliver cohesive, end-to-end solutions.
- Coordinate effectively across multiple teams and stakeholders, aligning dependencies and resolving conflicts to optimize for speed and impact.
- Communicate clearly and regularly with senior leaders, providing crisp updates on progress, risks, and trade-offs.
- Foster strong collaboration across ServiceTitan, especially when working on initiatives that cut across existing systems and ownership boundaries.
Benefits
- Flexible time off
- Learning and development opportunities
- Comprehensive onboarding program
- Leadership training
- Programs and events
- Bonusly
- Peer-nominated awards
- Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents)
- FSA and HSA
- 401k match
- Telehealth options including memberships to One Medical
- Parental leave and support
- Up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement
- On demand maternity support through Maven Maternity
- Free breast milk shipping through Maven Milk
- Pet insurance
- Legal advisory services
- Financial planning tools
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
