Senior Manager, Services Portfolio & Learning Architecture

Tenable, Inc.•Columbia, MD

3h•$145,000 - $193,667•Remote

About The Position

The Senior Manager, Services Architecture & Education leads the Portfolio Architects within the Global Services Portfolio, serving as the strategic link that converts overarching portfolio strategy into technically credible consulting services and end-to-end Education programs. Carrying a dual mandate, this role is accountable for leading an experienced team of technical experts through an evolving operating model while acting as the authoritative technical design voice across the entire Global Services suite. This position owns service design, Education strategy, offering creation, the On-Demand Training (ODT) and Instructor-Led Training (ILT) curricula, and the Training Subscription model. The Senior Manager builds, standardizes, and scales the creation and maintenance engine necessary to keep all consulting offerings and educational content continually aligned with Tenable’s rapidly evolving product roadmap, feature releases, and version retirements. Working with minimal supervision as a key member of the Services Portfolio Leadership Team, the Senior Manager sets high-bar technical and instructional standards, balances team capacity across creation, optimization, and lifecycle maintenance, and collaborates seamlessly with cross-functional leadership—including Portfolio Strategy & Innovation, Portfolio Enablement & Creative, Program Management, and PS Product Champions—to drive portfolio adoption and operational excellence.

Requirements

10+ years of overall experience in Information Security.
5+ years of experience in vulnerability management and broader cybersecurity operations, preferably with the Tenable product suite.
7+ years of professional services, consulting, technical support, sales engineering, or technical training experience.
Proven experience setting Education strategy and designing and delivering technical curricula across on-demand, instructor-led, and hybrid formats, including subscription or learning platform offerings.
3+ years of experience leading technical, content, or consulting teams, including line management and leading experienced teams through change.
Exposure to the full offering or product delivery life cycle: requirements analysis, design, testing, and implementation.
Experience with cross-functional and cross-organisational program management, including gathering customer and stakeholder requirements.
B.S. or M.S. degree in Computer Science or a related field preferred; equivalent experience considered.
In-depth knowledge of Windows and Linux operating systems and of TCP/IP networking, with working knowledge of web application, container, and cloud security (AWS/Azure) and ICS/SCADA systems.
Working knowledge of instructional design frameworks and of authoring tools such as Articulate, sufficient to set standards and review the team’s work.
Both business and technical acumen, including budget management and capacity planning.
CISSP, CISM, or PMP preferred.

Nice To Haves

Strong written and verbal communication skills, including the ability to present to executive, customer, and partner audiences.
Strong interpersonal skills with the ability to influence and work effectively across teams and at a senior level.
Strong initiative and the ability to work with minimal supervision, remotely and as part of a geographically distributed team, in an agile environment.

Responsibilities

Own the architecture, methodology, scope, and outcomes of consulting service offerings, and the technical requirements and validation behind them.
Direct the creation of net-new offerings and Education against the quarterly roadmap set by Portfolio Strategy & Innovation, and lead improvements to existing services.
Ensure the team owns the technical, service, and Education substance of its work, and that the content is accurate before it is handed to Portfolio Enablement & Creative for writing and design.
Set and maintain service design, content, and lab standards and templates, and review the most strategic offerings before release.
Set the direction for Professional Services Education across on-demand (ODT), instructor-led (ILT), and hybrid delivery.
Be accountable for the TRG master curriculum and the ODT and ILT source content, including review on a defined cadence and consistency between delivery formats.
Direct the priorities and evolution of the Training Subscription and track its adoption.
Ensure Architects author and maintain Education content, including in Articulate, to the standard required for technical accuracy and sound learning design.
Work with the Education Governance Lead on standards, approvals, versioning, and controls.
Be accountable for overall maintenance health across services and Education.
Run maintenance as a formal lifecycle (identify, triage, assign, update, validate, publish, communicate, close) carried out by named asset owners, without creating a permanent maintenance team.
Allocate team capacity between creating, improving, and maintaining content, and report the mix, overdue maintenance, and retirements at the quarterly portfolio review.
Work with Product Management and Portfolio Strategy & Innovation to plan updates well ahead of product release, and to decide what to refresh, retire, or replace.
Act on maintenance and improvement items routed from field feedback triage and the PS Product Champions Forum, and close the loop visibly with the field.
Recruit, onboard, manage, and develop the Portfolio Architects, including performance management and career progression across the Associate, Services Architect, and Senior Services Architect levels.
Lead the team through the move to the new operating model, including the transition of long-tenured team members, and set clear expectations for the Architect role.
Build team capability in service design, Education design, and delivery, and in the use of modern authoring and AI-enabled production approaches.
Oversee dependencies, costs, and schedules across team projects, assess risks, and take corrective action to ensure on-time, within-budget delivery.
Manage the team’s budget and make the case for resources, tooling, and lab environments.
Protect focus time for the team, including the Friday focus day, so that deep creation and maintenance work is not displaced by meetings.
Contribute to the weekly Portfolio Management Call, bringing creation, Education, maintenance, capacity, and the decisions required, and to the quarterly portfolio review.
Work with the Portfolio Strategy & Innovation Lead on the annual and quarterly roadmap, business cases, and launch readiness, providing technical and Education input.
Work with the Portfolio Enablement & Creative Manager on briefs, handoffs, and review cycles to ensure creative output includes accurate technical content.
Work with the Portfolio Program Manager on milestones, dependencies, and launch readiness.
Use the PS Product Champions to validate content and to maintain delivery playbooks, worksheets, and guidance, with Architects validating where needed.
Interface with leaders in Product, Customer Success, Customer Care, Sales, and Partners, including direct customer and partner engagement where needed.
Act as the senior escalation point for portfolio content issues that the team cannot resolve.