Senior Trainer Learning Services
About The Position
Power Factors is seeking a Senior Trainer to join their Learning Services team. This individual will be responsible for delivering high-quality training programs to their global customers on their renewable energy software platforms, with a primary focus on their asset performance management and Scada platforms. As a key member of their customer enablement function, this role will help ensure customers are equipped to successfully adopt and use Power Factors' products. The trainer will deliver training through a variety of formats, including virtual classrooms, on-site sessions, webinars, and self-paced digital learning content. This is a customer-facing technical role that requires strong communication skills, a solid understanding of renewable energy operations, and the ability to translate complex technical concepts into engaging learning experiences.
Requirements
- 5+ years in a technical, customer-facing role, including at least 2 to 3 years delivering training, onboarding, or customer enablement.
- Working knowledge of renewable energy operations and operational software, with demonstrated depth in asset performance management or SCADA/EMS.
- Must be fluent (written and spoken) in English. Additional languages are a plus.
- Experience working directly with operators, engineers, analysts, or technical users.
- Proven ability to facilitate independently and explain technical concepts clearly to audiences with varying levels of expertise.
- Strong organizational skills and the ability to manage multiple concurrent training engagements and flag delivery risks early.
- Willingness to travel occasionally (up to 10%).
Nice To Haves
- Familiarity with Learning Management Systems (LMS) and eLearning authoring tools.
- Instructional design, adult learning, or training certifications.
- Experience using AI-powered tools for content creation and knowledge sharing.
Responsibilities
- Deliver instructor-led training on our asset performance management (APM) and monitoring and control (SCADA/EMS) platforms to new and existing customers through live virtual and on-site sessions, webinars, and train-the-trainer programs for key accounts.
- Build a deep understanding of customer use cases and operational workflows, and design training adapted to each learner persona and to each customer's asset mix across PV, wind, and BESS.
- Coordinate onboarding-phase sessions with Technical Project Managers, aligning platform orientation to acceptance testing scope, and manage scheduling and logistics for customer cohorts across time zones and regions.
- Develop and maintain customer-facing learning materials on Unity University (user guides, eLearning modules, video walkthroughs), as well as internal enablement content.
- Partner with Product, Professional Services, Customer Success, and Support teams to ensure training reflects current functionality and best practices.
- Gather learner feedback, track completion and satisfaction outcomes, and drive continuous improvements to training offering, quality and effectiveness.
- Apply AI-assisted workflows to content drafting, editing, and localization, validating all outputs for product accuracy before release.
- Stay current on industry trends and software innovations within renewable energy, asset management, and SCADA.
Benefits
- Basic benefits (adopted to local needs and norms)
- 8h of paid volunteering per year
- Participation in our Corporate Bonus Program
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
