Learning Delivery Specialist - Trainer - Financial Services

Center Parc Credit Union•Atlanta, GA

9d•$25 - $31•Hybrid

About The Position

Join our Learning & Development team as a Learning Delivery Specialist and use your facilitation expertise to create engaging learning experiences that drive employee performance and organizational success. In this role, you'll facilitate instructor-led training programs for a wide variety of employee groups, including Tellers, Member Service Representatives, Financial Service Representatives, Contact Center employees, and back-office operations staff. Training topics may include customer/member service, sales effectiveness, soft skills, leadership development, operational processes, systems training, and regulatory or compliance-related programs. We're seeking an energetic facilitator who can confidently lead classroom and virtual training sessions, foster participation, and create a positive learning environment. Previous experience training Credit Union or Bank branch employees is a tremendous advantage.

Requirements

A bachelor’s degree in business administration, communications, instructional design, learning systems or other directly related field of study
3 years prior experience, planning, facilitating, implementing adult learning sessions
Working knowledge of adult learning principles
Ability to travel locally between branches and estimated 5% to 10% overnight to branches
Proficient in the use of Microsoft Office software

Nice To Haves

2 years direct experience delivering training in a Credit Union environment
One or more training professional certifications such as CTP, CTDP, CPTM, COLF, etc.
Familiarity with e-learning tools and presentation software

Responsibilities

Adhere to and deliver on Center Parc’s core values: Serve Exceptionally, Commit to Better, Find the Fun, Invest in Integrity, Follow the Numbers, Go Forth and Conquer, Protect with Passion.
Facilitate training sessions, workshops, and seminars for team members; ensure that learning objectives of each training event are met.
Utilize interactive methods such as situational challenges, role play, case studies, and small group discussions to reinforce learning objectives and increase participant engagement.
Recognize and act upon the need to adjust delivery style in consideration of participant feedback and reaction, participant dynamics, and your knowledge of the various adult learning styles.
Convey educational content in a variety of modalities including face-to-face (in-person), hybrid, and online formats.
As required, ensure the administration of any established or required test before and after training that are meant to measure knowledge gain.
Gather feedback from participants through surveys and follow-up discussions to assess the effectiveness of a training session; Report out on findings and any recommended changes.
As requested, collaborate with Learning Business Partners, department heads, and other subject matter experts to identify changes, edits, or improvements to training materials.
Distribute job aids, training summaries, reference materials, or any other type of resource used to reinforce learning objectives and improve on-the-job implementation of training content, processes or procedures.
Participate in the delivery of new-hire training, new-hire orientation, product knowledge, and compliance training.
As required or directed, provide one-on-one coaching and feedback to learners; make recommendations for re-training or augmented training when team members are having difficulty in mastery of the required skills and behaviors or in following processed and procedures.
Track attendance for training sessions; provide attendance information to the Learning Development Specialist or other designated department administrator.
Inform team members about available training sessions and programs and encourage participation and the benefits of participation.
Promote a culture of ongoing professional development and skill enhancement.
Effectively use written and oral communication skills in daily correspondence.
Comply with all aspects of BSA/AML and OFAC regulations as they relate to this position.
Travel associated with this role less than 10%.
Other duties as assigned.