Financial Services Specialist

Holy Family University • Philadelphia, PA

9d • Onsite

About The Position

The Financial Services Specialist plays a critical role in supporting the financial operations of the Student Accounts office at Holy Family University. This position is responsible for providing customer service related to student account transactions. The Financial Services Specialist works closely with students, parents, staff, and various campus departments to ensure accurate and timely billing, collection of tuition and fees, along with the day-to-day operations of the Student Accounts office. The Financial Services Specialist is expected to learn both Student Accounts and Financial Aid operations to better serve our students.

Requirements

• High School Diploma required
• Minimum of 3 years of experience in a financial or administrative role, preferably in a higher education setting.
• Experience with financial software systems (preferably Colleague) and Microsoft Office Suite.
• Strong knowledge of student account management, billing processes, and financial regulations within higher education.
• Strong analytical and problem-solving skills with attention to detail.
• Excellent customer service and communication skills, both written and verbal.
• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
• Knowledge of higher education financial aid programs and policies.
• Ability to work collaboratively with a diverse group of students, parents, and staff.
• Familiarity with FERPA (Family Educational Rights and Privacy Act) and other relevant student privacy and financial regulations.

Nice To Haves

• Bachelor's degree in Accounting, Business Administration, Finance, or a related field is preferred.
• Equivalent work experience may be considered in lieu of a degree.

Responsibilities

• Assist in the communication of student billing statements, ensuring accuracy and completeness.
• Record all payments as they are received, including cash, checks, credit card payments, and wire transfers, by the end of the business day.
• Ensure that financial aid, scholarships, and third-party payments are accurately applied to student accounts.
• Monitor and reconcile student accounts to ensure accurate balances and charges.
• Audit and clear balances daily so that a hold is removed within 1 business day of account activity.
• Update housing clearance documents with every change in status.
• Set up and monitor payment plans.
• Assist in adding Tiger Tag funds, adding/dropping housing related charges, and adding/dropping commuter meal plans.
• Review and apply withdrawal procedures, returning funds, and student refunds.
• Reconcile cash receipts to cash collected at the end of the business day.
• Serve as a point of contact for students, parents, and staff regarding inquiries related to tuition, fees, billing, and payments.
• Resolve billing issues and answer questions concerning tuition charges, financial holds, and account balances.
• Assist students in understanding payment plans and help them navigate available payment options.
• Answer detailed financial aid inquiries without needing to redirect students to that office.
• Respond to all emails and voicemails (both individual and office account) within one business day.
• Maintain accurate records of student financial transactions and ensure compliance with institutional policies and procedures.
• Generate financial reports on student accounts and billing.
• Assist in audits of student accounts and help ensure proper documentation is maintained.
• Document every interaction with students in Colleague.
• Provide backup support for Accounts Receivable, Financial Aid, and other office personnel during peak times or when necessary.
• Stay informed of industry trends, regulations, and best practices related to higher education finance and billing.
• Any other duties as assigned.

Benefits

• medical
• prescription
• dental
• vision
• Commuter Benefits: Transit and park benefits through pre-tax payroll deductions
• Half-Day Fridays: Enjoy half day Fridays in the summer
• 403(b) Retirement: Discretionary match up to 5%; vested immediately
• Time Off: 12 Paid Holidays, Vacation, Personal, Sick Days and a week off for Winter Break
• Tuition Benefits: Employees or dependents pursuing a first Undergraduate Degree receive 100% tuition remission; employees pursuing a first Master’s or Doctoral degree, receive 100% tuition remission; eligible dependents pursuing a first Master’s or Doctoral degree, receive 50% tuition discount.
• Alpha House: 50% Discount for Nursery, Pre-K and Kindergarten

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED