Financial Services Specialist

GATHER FEDERAL CREDIT UNION•Lihue, HI

2h•$23 - $27•Onsite

About The Position

Under the supervision of the Branch Manager, responsible for supporting specialized and complex account servicing tasks within the Credit Union. This position is responsible for handling legal requests, administering IRA accounts, assisting with business account operations, and processing online account opening applications. In addition, the Financial Services Specialist provides high level support to the Member Experience Representative staff, addresses member inquiries, ensures compliance with applicable regulations, and contributes to overall operational efficiency.

Requirements

A high school degree or GED is required.
Associate’s degree in Business, Accounting or related field from an accredited college plus (1) year experience as a Teller or Member Services Representative in a financial institution; OR a High School graduate plus (2) years experience as a Teller or Member Services Representative in a financial institution; OR (6) months Gather FCU M.E.R experience.
Perform primarily sedentary work with limited physical exertion and occasional lifting of up to 20 lbs.
Must be capable of climbing / descending stairs in emergency situation.
Must be able to operate routine office equipment including telephone, copier, facsimile, and calculator.
Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary.
Must be able to work extended hours whenever required or requested by management.
Must be capable of regular, reliable and timely attendance.
Must be able to perform job functions independently or with limited supervision and work effectively either on own or as part of a team.
Must be able to read and carry out various written instructions and follow oral instructions.
Must be able to speak clearly and deliver information in a logical and understandable sequence.
Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public.
Must be able to perform responsibilities with composure under the stress of deadlines / requirements for extreme accuracy and quality and/or fast pace.
Must be able to effectively handle multiple, simultaneous, and changing priorities.
Must be capable of exercising highest level of discretion on both internal and external confidential matters.

Nice To Haves

Associate’s degree in Business, Accounting or related field from an accredited college

Responsibilities

Processing legal actions such as garnishments, levies, and subpoenas in accordance with applicable laws and internal procedures.
Administering the Credit Union’s IRA program and its accounts by opening and maintaining them, processing contributions, distributions, rollovers, and required minimum distributions (RMDs), and ensuring IRS compliance.
Opening and servicing business accounts, verifying legal documentation, and ensuring compliance with CIP, BSA/AML, and beneficial ownership regulations.
Processing and managing membership applications submitted through the online account opening platform, performing identity verification, identifying potential fraud, ensuring compliance, and following up with applicants as needed.
Serving as the branch’s primary Member Services Representative for all membership account types from general membership accounts to more complex account ownership structures such as Power of Attorney, Trusts, and Uniform Transfers to Minors Act.
Assisting Member Experience Representatives with complex inquiries and resolving escalated member issues, including opening or closing shares and certificates, maintaining safe deposit boxes, managing closed accounts, troubleshooting digital banking services issues, and handling card maintenance and controls.
Supporting basic lending tasks by assisting members with answering general loan questions, providing guidance, and performing account maintenance on loan processes as needed.
Receiving and responding to verification requests, completing data validation through the SSA and AVS platforms provided by LexisNexis.
Compiling and reviewing monthly membership applications and preparing reports that document newly opened and closed accounts.
Maintaining accurate documentation to support audits and compliance reviews, while also identifying trends or opportunities for process improvement within account servicing and membership operations.
Maintaining thorough knowledge of credit union programs, products, and services to effectively answer member questions, educate members about their financial options, and promote member engagement.
Identifying opportunities to educate and cross-sell products and services that best meet the members’ needs.
Processing account maintenance tasks such as corrections, adjustments, and member information updates.
Contributing to the training of new and existing staff.
Offering backup coverage for tellering as needed.
Serving as a resource to the remote Financial Advisor by supporting the Members Financial Services program with basic administrative tasks.
Acting as a backup to the Branch Manager or Operations Officer for dual control responsibilities.
Complying with all company policies and procedures, applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.