Senior Manager, Sales Operations
About The Position
PROCEPT BioRobotics is seeking a strategic, analytical, and execution-oriented Sr. Manager, Sales Operations to help scale and strengthen our commercial operations capabilities in support of a rapidly growing business. This individual will play a critical role in driving operational excellence across forecasting, territory planning, incentive compensation, CRM optimization, sales analytics, and commercial process improvement. The ideal candidate brings a strong combination of strategic thinking, operational discipline, and hands-on execution. This role requires someone who can build scalable processes, improve commercial visibility and accountability, and partner effectively with sales leadership to drive performance across the organization. The Sr. Manager, Sales Operations will serve as a key business partner to Sales Leadership, Finance, Marketing, HR, and other cross-functional stakeholders to support data-driven decision-making and commercial effectiveness. This individual will also lead and develop the sales operations team while helping establish the infrastructure, governance, and operating cadence needed to support continued U.S. and global expansion. This is a highly visible role with significant exposure to senior leadership and the opportunity to help shape the future of Sales Operations at PROCEPT. The successful candidate will bring a builder mindset, strong business acumen, analytical rigor, and a passion for creating scalable commercial infrastructure within a high-growth environment.
Requirements
- Bachelor’s degree in Business, Finance, Analytics, Economics, or related field.
- 7–10 years of progressive experience in Sales Operations, Commercial Operations, Business Analytics, Finance, or related roles.
- 2+ years of people leadership or demonstrated experience leading cross-functional initiatives and mentoring team members.
- Strong experience with sales compensation administration, territory planning, analytics and CRM management.
- Familiarity with sales compensation platforms and forecasting tools.
- Advanced analytical and problem-solving skills with strong proficiency in Excel and data analysis.
- Ability to synthesize large datasets into clear, actionable business insights.
- Excellent communication and stakeholder management skills with the ability to influence across all levels of the organization.
- Highly organized with strong attention to detail and the ability to manage multiple priorities in a fast-paced environment.
- Proven ability to drive process improvements and implement scalable operational solutions.
Nice To Haves
- Experience working with Salesforce.com and commercial analytics platforms.
- Experience with data visualization and BI tools such as Tableau or Power BI.
- Experience in medical device, healthcare, life sciences, or capital equipment sales environments.
- Experience supporting global commercial organizations.
- Interest in innovative surgical technologies and improving patient outcomes.
Responsibilities
- Lead and develop the Sales Operations function, including direct management of full-time employees & consultant partners, while fostering a high-performance, service-oriented culture.
- Serve as a trusted advisor to commercial leadership by providing strategic insights, operational support, and recommendations that that improve sales execution and drive business performance.
- Partner cross-functionally with Sales, Marketing, Finance, HR, Legal, and IT to support execution of commercial priorities and operational initiatives.
- Build and scale sales operations infrastructure, processes, and governance to support organizational growth, field productivity, and commercial effectiveness.
- Drive operational rigor, accountability, and continuous improvement across forecasting, pipeline management, CRM utilization, territory management, and performance reporting.
- Establish operating cadences, KPIs, and business rhythms that improve visibility, accountability, and execution across the commercial organization.
- Identify opportunities to streamline workflows, improve data quality, and reduce manual processes through automation and systems optimization.
- Support change management initiatives that improve adoption of commercial tools, processes, and operational best practices across the sales organization.
- Lead administration and optimization of U.S. and Global sales compensation plans, including quota management, commissions, and performance reporting.
- Partner with Finance, HR, and Sales Leadership to design, implement, and communicate effective incentive compensation programs aligned to business objectives.
- Ensure accuracy and integrity of compensation data, reporting, and payout processes.
- Evaluate compensation plan effectiveness and recommend enhancements to drive sales performance and organizational alignment.
- Establish clear documentation, controls, and processes to support scalability and compliance.
- Lead territory design, alignment, and optimization initiatives utilizing internal performance data and third-party market intelligence.
- Partner with Sales Leadership on annual quota setting, capacity planning, and organizational modeling.
- Maintain account segmentation, customer targeting strategies, and market opportunity analysis.
- Support strategic planning initiatives by analyzing market trends, procedural adoption, capital placements, and commercial performance metrics.
- Lead ongoing optimization and governance of sales operations support systems.
- Identify opportunities to streamline workflows, automate reporting, and improve data quality and operational efficiency.
- Establish and document standardized sales operations processes and best practices.
- Drive adoption of tools, dashboards, and operational processes across the commercial organization.
- Partner with IT and business stakeholders to support system enhancements, integrations, and commercial technology initiatives.
- Develop and deliver executive-level dashboards, KPIs, and reporting to monitor sales performance, and operational effectiveness.
- Translate complex data into actionable insights and recommendations for senior leadership.
- Partner with commercial stakeholders to identify growth opportunities, operational risks, and performance improvement initiatives.
- Lead analysis of sales productivity, procedural trends, market penetration, and customer adoption metrics.
- Support board-level and executive presentations with accurate and insightful commercial analytics.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Senior
