Senior Manager, Sales Operations
About The Position
Angi is seeking an analytically sharp, operationally obsessed Senior Manager of Sales Operations to steward the tools and systems that power their sales teams. This role involves becoming the resident expert on the sales motion and rep experience, diagnosing friction, identifying improvement opportunities, and driving changes to make sales teams faster and more effective. Reporting to the Director of Sales Operations, the individual will be the primary business steward for Salesforce and the broader sales tech stack, managing enhancement requests, collaborating with the Product working team, and validating impact. A key aspect of this role is overseeing adoption through change management and tracking the effectiveness of implemented changes. This is a high-visibility, cross-functional role for someone who excels at the intersection of sales strategy, systems execution, and change management, and can effectively communicate data-driven insights to leadership.
Requirements
- 6+ years of experience in Sales Operations, Revenue Operations, or a related field.
- Hands-on Salesforce experience required — reporting, dashboards, workflow/process design, and data quality management.
- Proven ability to manage a complex backlog and prioritize across competing stakeholder needs in a fast-moving environment.
- Experience working cross-functionally with technical or product teams to deliver systems improvements.
- Demonstrated ability to drive tool adoption through documentation, training, and change management — not just implementation.
- Strong data analytics capability: able to analyze usage and adoption data, identify trends, and translate findings into clear recommendations.
- Excellent written and verbal communication skills — able to translate business needs into technical briefs, and data insights into executive narratives.
- High-agency operator: follows through, operates independently in ambiguity, and has a bias toward action.
Nice To Haves
- Salesforce Admin certification a strong plus.
- Experience with sales engagement or conversation intelligence tools (Outreach, Gong, Clari, ZoomInfo).
- Familiarity with SQL, Tableau, Looker, or other BI tools for usage and adoption analysis.
- Experience evaluating or operationalizing AI/automation use cases in a sales environment.
- Prior experience in a high-growth marketplace or B2B SaaS environment.
Responsibilities
- Develop a deep understanding of the end-to-end sales motion, workflows, and rep experience across all sales segments through shadowing, interviews, and usage data.
- Proactively identify pain points, inefficiencies, and opportunities for improvement in sales tools and processes.
- Translate frontline rep feedback and usage patterns into actionable, prioritized enhancement recommendations.
- Serve as the internal voice of the rep when making tooling and process decisions.
- Serve as the primary business steward for Salesforce, owning the backlog of changes, enhancements, and new feature requests, including data quality, workflow automation, and reporting standards.
- Aggregate, triage, and prioritize incoming requests from sales leadership, reps, and cross-functional partners.
- Evaluate trade-offs and maintain a clear, well-reasoned improvement roadmap for Salesforce.
- Oversee Salesforce data integrity and process consistency to ensure reporting is credible and adoption is measurable.
- Evaluate, recommend, and support the implementation of adjacent tools in the sales tech stack.
- Assess opportunities to embed AI and automation into sales workflows.
- Design and support testing protocols to validate the impact of changes before broader rollout.
- Define success metrics, including post-launch adoption rates, usage trends, and rep productivity impact, and monitor them consistently.
- Drive adoption of new tools and workflows through documentation, training, and structured change management.
- Synthesize learnings to inform future prioritization and build a continuous improvement loop.
- Build and maintain reporting and dashboards that give Sales leadership visibility into tooling adoption, backlog health, and shipped improvements.
- Translate complex operational data into clear, executive-ready analyses and recommendations.
- Establish and run a regular operating cadence with Sales leadership on work in progress, priorities, and outcomes.
Benefits
- Competitive year-end performance bonus & equity package.
- Full medical, dental, vision package.
- Flexible vacation policy.
- Pet discount plans.
- Retirement plan with company match (401K).
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
