Senior Manager, Sales Operations & Revenue Analytics

Outer Bio • Malden, MA

3d • Remote

About The Position

Outer Biosciences is seeking a Senior Manager, Sales Operations & Revenue Analytics to build the sales and revenue operations playbook supporting growing research partnerships with pharmaceutical, biotech, and beauty companies. The role will scale the CRM, design processes for scoping and contracting research studies, establish the company’s first revenue forecast and pricing framework, and provide reporting for leadership.

This senior individual contributor will work closely with business development, R&D, project management, and finance. The position is remote and based in the United States, and reports directly to the EVP, Commercial.

Requirements

• Bachelor’s degree in business, finance, economics, science, or a related quantitative discipline.
• At least 5 years of relevant experience in sales operations, revenue operations, or commercial operations.
• Proven experience building sales or revenue operations from the ground up, including processes, CRM, forecasting, and reporting.
• Salesforce Administrator certification and hands-on experience configuring objects, fields, flows, validation rules, and permission sets.
• Advanced modeling skills in Excel or Google Sheets.
• Ability to partner with scientists and translate technical work into clear commercial processes.
• Excellent written, verbal, and executive communication skills.
• Highly productive and resourceful; able to thrive in dynamic environments and work effectively independently and in a group.

Nice To Haves

• Experience at a CRO, scientific services company, or life science tools company, or selling into beauty and personal care.
• Experience with SQL or a BI tool.

Responsibilities

• Scale the existing CRM into the commercial team’s operating system, including pipelines, workflows, integrations, and dashboards.
• Design and document the sales and revenue operations playbook, including deal stages, definitions, and processes for scoping, proposing, and contracting research studies and partnerships.
• Build and maintain the bookings and revenue forecast, connecting it to study milestones, laboratory capacity, and tissue supply.
• Develop pricing and quoting tools for research studies and partnerships, and track margin by study and customer.
• Segment target markets across pharma, biotech, and beauty, and build target-account lists to focus business development efforts.
• Produce monthly commercial reporting and board-ready revenue metrics, and explain variance to plan.
• Support live opportunities with account research, proposals, pricing, and contract terms.
• Establish the commercial operating rhythm and prepare the onboarding, tools, and compensation plans for future sales hires.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior