Senior Manager Risk

Visa•Atlanta, GA

8d•$138,600 - $222,300•Onsite

About The Position

Visa Consulting and Analytics (VCA) works with financial institutions, merchants, acquirers, issuer processors, fintechs, and payment enablers to address strategic challenges and improve business results. Its Risk Practice focuses on disputes, fraud, authorization, and broader payment risk, combining strategy consulting, analytics, payments expertise, and transformation execution. Visa is seeking a Senior Manager to join the Risk Practice and support the commercialization of Visa Disputes Optimization (VDO). The role focuses on dispute strategy, operating model transformation, and dispute optimization across the payment ecosystem. It is suited to a commercially minded consultant who can build trusted client relationships, shape new business opportunities, and deliver high-impact engagements. The Senior Manager will help grow the practice through opportunity development, client relationship expansion, new consulting offerings, thought leadership, methodologies, and go-to-market strategies. The role also involves building ROI-driven business cases and sales narratives; connecting dispute work to broader Visa initiatives; collaborating across consulting, product, data, and account management teams; and advising clients on dispute management, operations, and optimization. The position is performed in an office setting, requires at least three days in the office (specific days confirmed by the Hiring Manager), and involves travel 5–10% of the time.

Requirements

At least 8 years of relevant work experience with a bachelor's degree, or at least 5 years with an advanced degree, or 2 years with a PhD, or at least 11 years of relevant work experience.
Demonstrated expertise in disputes, chargebacks, or post-transaction risk or operations.
Experience in payments, financial services, fintech, or management consulting.
Proven ability to commercialize solutions and drive revenue growth.
Experience partnering across sales, product, and delivery teams.
Strong client-facing experience, including opportunity shaping and executive presentations.
Ability to engage credibly with client leaders across risk, operations, and servicing functions.
Strong analytical and financial acumen, including ROI modeling.
Self-motivated, results-oriented, and able to manage multiple priorities.
Excellent communication, storytelling, and collaboration skills.

Nice To Haves

9 or more years of relevant work experience with a bachelor's degree, or 7 or more years with an advanced degree, or 3 or more years with a PhD.

Responsibilities

Identify, shape, and convert consulting opportunities in partnership with Visa account teams, product leaders, and client stakeholders.
Expand client relationships by identifying sell-on opportunities, developing executive-level recommendations, and positioning additional VCA capabilities.
Develop consulting offerings, thought leadership, methodologies, and go-to-market strategies to grow and differentiate the Risk Practice.
Build ROI-driven business cases and sales narratives for stakeholders across the payment ecosystem.
Identify opportunities to use emerging technologies, AI, smart workflows, and scalable delivery models to improve client outcomes and practice growth.
Connect dispute engagements to broader initiatives involving fraud, authorization, product, implementation, analytics, and strategy consulting.
Collaborate across Visa consulting, product, data, and account management organizations to structure integrated solutions and support follow-on work.
Advise clients on dispute management, operations, and optimization strategies.
Understand and address how dispute management intersects with customer experience, risk management, technology strategy, operational efficiency, and workforce transformation.
Monitor technology and payments landscape trends affecting disputes and apply strategy, transformation, operations, and advisory expertise to complex challenges.
Serve as a trusted client advisor, combining disputes and payments expertise, analytics, and consulting methods to deliver actionable recommendations and measurable impact.